Fixed Billing & Operations Support Team Lead (Green Bay, WI)

Nsight Telservices
Nsight Telservices (470) – Green Bay, WI Full Time
POSTED ON 1/5/2023 CLOSED ON 1/30/2023

What are the responsibilities and job description for the Fixed Billing & Operations Support Team Lead (Green Bay, WI) position at Nsight Telservices?

Joining Cellcom:

Cellcom is an innovative wireless company that operates its own regional network to provide service for its customer base throughout Wisconsin and Upper Michigan. The company is respected for its long-standing reputation of delivering extraordinary customer care and being a strong community partner. As a subsidiary of Nsight, Cellcom is part of a family of companies offering complete telecommunications services.

What you'll be doing:

Position is responsible to lead, plan, organize, direct, and control the activities of the billing functions and system for fixed services of Nsight Telservices.  The individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across multiple markets. This position requires the ability to prioritize, plan, and lead projects and teams. 

  • Leads billing and operation support functions for all Fixed operations billing.  This includes all functionality included within the billing software, payments, collections and facility records.  Leads the maintenance and administration of Billing systems including, but not limited to, software for customer billing, customer e-billing, automated provisioning, trouble reporting, service orders, and report writing.
  • Oversee and streamline billing and collections processes
  • Special project planning and implementation
  • Provides high level of expertise with the billing system and company billing practices.  Works closely with system vendor(s) and IT to troubleshoot system issues, request enhancements and to communicate and test system upgrades prior to release.
  • Other duties as assigned

What we're looking for:

You need to bring...

·         Bachelor’s degree in computer related field or business administration or equivalent experience

·         2 years of overall experience with business systems Mallory.leanna@nsight.com@nsight.com

To view our competitive benefits, click here !

Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.

Salary : $53,500 - $67,700

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