Unemployment Claims Auditor

Would you describe yourself as an analytical person who excels in a structured enviornment? Can you proficiently manage various responsibilities and tasks while maintaining timliness, especially in urgent matters or situations? Would your colleagues describe you as a strong problem-solver in your area of expertise? Do you demonstrate qualities of precision, diligence, and adaptable organizational abilities?

If yes, you should consider the opportunity within our small Loop office. We are looking for a self-motivated individual to support our Claim Analysts and Account Executives in the representation of our clients in unemployment cases. The ideal candidate likes a quiet environment working with information and solving legal problems.

The duties of a Claim Auditor include scrutinizing unemployment claims to ensure accuarcy, eligibility, and proper resolution. Claim Auditors analyze comprehensive written judgements from judges, assess benefit charges in relation to claim status, and conduct regular follow-ups on pending claims, all while upholding standards of quality, productivity, and turnaround time.

Experience in unemployment cost control, human resources, and/or client services a plus but not required. Business to business experience helpful.

Specific Job Duties:

• Answering phones in a professional and eloquent manner. Being able to analyze the call and direct appropriately.
• Transcribing calls from governmental agencies.
• Collecting, unsealing, categorizing and digitizing legal and confidential documents according to predefined categories
• Emailing court decisions and other case-related documents to clients.
• Handling and managing of all court documents and correspondence.
• Organizing additional records such as letters, legal correspondence, or case files.
• Analyzing unemployment decisions and charges for accuracy.

Required Skills:

• Strong analytical skills and ability to analyze data
• Attention to detail and accuracy
• Effective and articulate communication
• Time Management and Organization Skills is a necessity
• Capable of prioritizing duties to accomplish daily tasks in a time efficient manner
• Willingness to learn, research and be comfortable to share new ideas
• Ability to work independently and collaboratively in a team
• Proficiency in Microsoft Office

THIS POSITION IS HYBRID REQUIRING IN PERSON AT LEAST 5 DAYS/MONTH

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Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Work setting:

• Hybrid work
• Office

Ability to Commute:

• Chicago, IL 60661 (Required)

Work Location: Hybrid remote in Chicago, IL 60661