PAM Support Engineer, CyberArk

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a PAM Support Engineer, CyberArk to work with our global client in Orange, CT.

Responsibilities:

• Join an exciting initiative to strengthen our client’s privileged access management by integrating CyberArk and IBM Guardium Data Protection and enhancing cybersecurity infrastructure in performance and availability.
• Provides L2 support for CyberArk, including but not limited to:
  • Resolving user access issues
  • Troubleshooting account failures
  • Responding to configuration issues that may arise (ex: issues with data backup or archive, storage capacity, high disk usage, scheduled job failures, etc.)
  • Availability monitoring/response
  • Patch management.
• Provides L2 support for IBM Guardium Data Protection, including but not limited to:
  • Managing Guardium installations/uninstallations on database servers
  • Responding to configuration issues that may arise (ex: issues with data backup or archive, storage capacity, high disk usage, scheduled job failures, etc.)
  • Availability monitoring/response
  • Patch management.
• Monitor CyberArk and Guardium servers for performance and availability. Make recommendations when necessary to meet the expected demands, increase efficiency and reduce obsolescence.
• Install/maintain third party software packages as required (i.e. system upgrades).
• Create and maintain up-to-date admin documentation for troubleshooting and support processes.

Requirements:

• 5 years of combined experience with CyberArk and IBM Guardium Data Protection, including but not limited to resolving user access issues, troubleshooting account failures, responding to configuration issues, managing installations/uninstallations on database servers, availability monitoring/response, and patch management.
• Good experience in implementation and integration of CyberArk
• Strong understanding of Privileged Access Management (PAM) concepts
• Knowledge of all aspects of system admin (installation, configuration, networking, licensing).
• Experience with a variety of operating systems and database platforms like Windows, Linux (Ubuntu, CentOS, Red Hat), UNIX, Netware, Oracle, SQL, PostgreSQL, Mongo, and DB2.
• Strong analytical and problem-solving skills to identify and remediate issues.
• Proven experience troubleshooting over a wide range of infrastructure.
• Ability to provide 24/7 on-call rotation support for troubleshooting and remediation efforts related to the PAM solution.
• Ability to develop and maintain vendor relationships.
• Ability to coordinate multiple ongoing priorities with multiple individuals and departments.

• Bachelor’s degree in computer science, engineering, or related field or equivalent experience.

Location:

• Hybrid, 3 days per week in Orange, CT or Portland, OR.

Why NTT DATA?   

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.