Business Process and Change Management Lead Managing Consultant

Req ID:243899

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Process and Change Management Lead Managing Consultant to join our team in Nashville, Tennessee (US-TN), United States (US).

The CNIO serves as a bridge between clinicians and information technology, working as a leader to ensure all voices are represented in decision making and planning and build industry credibility with government healthcare clients and prospects. The CNIO will work collaboratively with government healthcare organizations to help support sales activities, grow existing accounts, and ensure optimal adoption of emerging technologies and devices and driving digital transformation. Requires a solid technical understanding and background, broad expertise in nursing practice and clinical workflows, and strong organizational skills.

Key Responsibilities

• Support presales activities in government healthcare pursuits with both providers and civilian health agencies as a subject matter expert.
• Provides nurses a voice in the decision-making process as healthcare systems embrace new technology and data analytics to improve patient care and outcomes.
• Develop content for and lead design sessions with healthcare clients. Elevate the design experience beyond a traditional opportunity assessment and help our customers reimagine the work they do.
• Establish credibility as a clinical expert in digital transformation and emerging technology, both internally and externally.
• Partners with healthcare organizations to consult and advise on innovative technologies, best practices, and workflows with associated technology applications.
• Provide comprehensive business assessments with proactive insight and offer solution-oriented processes while inspiring customers to accomplish action-oriented goals with positive outcomes.
• Assist with developing business cases for key stakeholder buy-in for technology optimization, adoption, engagement, and sustainability.
• Combines knowledge of patient care, informatics concepts and change management to effectively address the information and knowledge needs of healthcare professionals and patients to promote safe, effective, and efficient use of health IT in clinical settings.
• Incorporates nursing research and evidence-based nursing knowledge into nursing informatics practice.
• Maintains relationships with key business partners and other senior industry leaders in order to leverage best practices, evaluate and promote emerging technologies, and distribute knowledge internally and externally to inform plans and strategies.
• Works with healthcare clients to proactively strategize on development and/or enhancement of clinical information system solutions to meet their organizational business needs.
• Works with clinical and IT leaders in advising and evaluating the effectiveness of technologies and workflows that impact clinical users.
• Assess evolving patient care delivery models, hospital operations, human resource processes, healthcare finance and payment models impacting the continuum of care and technology landscape.
• Represent nurses and other clinicians with healthcare leaders to ensure their input is incorporated in technology decisions and planning.
• Advances the use of health IT to improve patient safety by designing, developing, and educating on technology innovation and emerging technologies.
• Collaborates with client stakeholders including administrative teams, clinical leaders, information technology, financial services and quality/regulatory/risk management among others in the adoption of high quality and innovative clinical systems that assist clinicians in their delivery of care.
• Ensures nursing practices and corresponding policies and procedures related to health IT follow appropriate Practice Acts, Joint Commission requirements and other applicable regulations and standards.

Responsibilities specific to Health Systems

• Works with vendors to proactively strategize on development and/or enhancement of clinical information system solutions to meet organizational business needs.
• Collaborates with administration, medical staff and IT leaders to translate clinician requirements into coordinated specifications for new clinical solutions.
• Implements downtime readiness procedures and internal reporting regarding system response time and service level agreements for connectivity and operational effectiveness of health IT.
• Designs, develops, and implements appropriate service delivery in collaboration with nursing and IT leadership in defining, delivering and improving services for the enterprise and its customers.
• Provides critical analysis and evaluation of health IT and recommends revision of clinical systems, processes, and workflow to ensure achievement of positive patient outcomes.

Required Qualifications

• BSN, MSN or higher
• Current and active Registered Nurse (RN) license
• Five (5) years of experience with progressive responsibility and oversight of clinical informatics infrastructure.

Desired Qualifications

• Strong experience in enterprise software and EMRs.
• Inpatient and/or ambulatory nursing experience.
• Knowledge of processes such as software development lifecycle, Agile, such as Lean and Six Sigma, Design Thinking
• American Nurses Credentialing Center- Nursing Informatics and/or CPHIMS optional

Candidates for this position will be required to adhere to NTT DATA's and its clients' COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.

In compliance with the Colorado Equal Pay Transparency Rules, NTT DATA provides a reasonable range of compensation for roles that may be hired in Colorado. For a candidate in the state of Colorado only, the starting pay range for this role is $180k to $250k. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.