What are the responsibilities and job description for the Customer Service Associate position at NTT DATA?
Req ID: 56611
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Customer Service Associate to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).
Basic Qualifications:
Responsibilities:
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm ct
Required shifts within that range could include 7am to 4pm, 8am to 5pm, 9am to 6pm, or 10am to 7pm. (Central Time) Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required
#INDBPO
#LI-MIWS
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Customer Service Associate to join our team in Oklahoma City, Oklahoma (US-OK), United States (US).
Basic Qualifications:
- 1 year experience in an office environment
- 1 year experience using a computer with Microsoft Windows PC applications
- High school diploma or GED Preferences.
Responsibilities:
- Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims
- Designated quiet area to complete calls while working from home
- Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
- Ensuring customer satisfaction and strive to meet service standards.
- A typical day will likely involve fielding between 75 to 100 calls.
- Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
- Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
- Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
- 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
- 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
- New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm ct
Required shifts within that range could include 7am to 4pm, 8am to 5pm, 9am to 6pm, or 10am to 7pm. (Central Time) Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required
#INDBPO
#LI-MIWS
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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