Customer Service Representative-Providence RI

Job Title: Customer Service Representative-Providence RI (Temporary 9 months or longer)-Work from Home

Industry: Healthcare

FSLA status: Non-Exempt

Department: Operations

Level: Senior Level

Location: Remote but must be local to Providence RI

Pay Rate: $20.00

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA Services currently seeks a Customer Service Representative to join our team for a 9-month temporary assignment or longer. If you feel you are qualified by the description below, please apply for a chance to interview and discuss your skills & qualifications.

You’ll join and work with a team of talented people who enjoy solving tough problems and improving the healthcare industry. They believe in supporting both personal and professional growth. That means, they pay attention to goals, celebrate milestones, and highly encourage learning opportunities.

Job Summary

Job Responsibilities

In these roles you will be responsible for:

Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.

Create written correspondence if issues were not resolved during the call

Conduct provider outreach phone calls to collect missing information from medical providers.

Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.

Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.

Job Requirements

High school diploma or equivalent

1 year(s) of healthcare industry experience in a Provider (hospital/doctor's office)

Previously work from home

Ability to work regularly scheduled shifts from Monday to Friday, 8:00 AM to 8PM Eastern Standard Time.

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $20/hour. Actual compensation will depend on several factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance

Job Types: Full-time, Temporary

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 1 year (Required)
• Medical Insurance: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• work from home: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Relocate:

• Providence, RI 02903: Relocate before starting work (Required)

Work Location: Hybrid remote in Providence, RI 02903