What are the responsibilities and job description for the Desktop Support position at NTT DATA?
Job Description
Day to Day Job Duties include but are not limited to:
On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
Serve as company liaison with customer on technical issue associated with duties
Install and support both Hardware and software components for end user devices
Evaluate system configurations and software to ensure effective use of resources
Provide level 2 technical support and incident management functions
Diagnose and resolve product performance problems
Perform maintenance and repair services
Instruct customers in the operation and maintenance of system
Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
Onsite Rounding hospital locations, direct interaction with users
Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
This position requires employee to be fully Covid vaccinated to work onsite at hospital location, to the extent required by applicable law
Basic Qualifications
General knowledge of a desktop computer. 1 year minimum
General understanding of Microsoft Windows 10 operating systems. 1 year minimum
Physically able to lift and move Enterprise and Client technology hardware in our customer environment up to 25 pounds
Preferred Experience
Experience In onsite desktop support
Experience working in Healthcare
Comptia A training or working towards certification
Travel: This position requires someone who can travel at least 10%. Preferred location is Southeast Michigan
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
Day to Day Job Duties include but are not limited to:
On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
Serve as company liaison with customer on technical issue associated with duties
Install and support both Hardware and software components for end user devices
Evaluate system configurations and software to ensure effective use of resources
Provide level 2 technical support and incident management functions
Diagnose and resolve product performance problems
Perform maintenance and repair services
Instruct customers in the operation and maintenance of system
Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
Onsite Rounding hospital locations, direct interaction with users
Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
This position requires employee to be fully Covid vaccinated to work onsite at hospital location, to the extent required by applicable law
Basic Qualifications
General knowledge of a desktop computer. 1 year minimum
General understanding of Microsoft Windows 10 operating systems. 1 year minimum
Physically able to lift and move Enterprise and Client technology hardware in our customer environment up to 25 pounds
Preferred Experience
Experience In onsite desktop support
Experience working in Healthcare
Comptia A training or working towards certification
Travel: This position requires someone who can travel at least 10%. Preferred location is Southeast Michigan
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
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