What are the responsibilities and job description for the Field Tech Manager position at NTT Data?
Req ID:
156296
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Manager to join our team in Tampa, Florida (US-FL), United States (US).
Day to Day job Duties:
(what this person will do on a daily/weekly basis)
- Provides supervision to a small or moderately sized team of operational, production, sales, service or administrative personnel.
- Administers policies and guidelines that directly affect team work activities.
- Establishes deadlines for completing assignments.
- Supervised team will generally perform multiple tasks and possess a variety of skills including: Managing medium-large team, Technicians time management, Client meetings/Internal meetings, Process improvements recommendations, Shift management, Ticket coordination and Manage technician HR issues with HR coordination
- Drives team in the achievement of target service levels.
- Responsible for the daily activities of the field service team and/or suppliers.
- Coordinates/delivers training and service readiness for new products, sustained programs, and special projects.
- Represents field services to clients, sales and segment teams, logistics, and technical support organizations.
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Significant travel including overnight domestic or international trips may be required.
Basic Qualifications:
- Minimum 6 years of IT Management experience
- Minimum 3 years of Account Delivery
- Minimum 6 years of Technical/ Field Service Support
Nice to Have; (But not a must)
- ServiceNow experience
- Reporting experience
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit
. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.
Nearest Major Market:
Tampa
Job Segment:
Information Technology, IT Manager, Consulting, Manager, Technical Support, Technology, Management