What are the responsibilities and job description for the IT Technician - Desktop Support position at NTT Data?
Req ID:
173891
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Technician to join our team in Hilton Head, South Carolina (US-SC), United States (US).
The Desktop Associate will provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers. They are responsible for installing and maintaining all works station hardware and client software. They will also investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity, and increased customer satisfaction. They will adhere to all processes, policies, and practices of NTT and the customer.
Responsibilities:
- On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
- Serve as company liaison with customer on technical issue associated with duties
- Install and support both Hardware and software components for end user devices
- evaluate system configurations and software to ensure effective use of resources
- Provide level 1 technical support and incident management functions
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Instruct customers in the operation and maintenance of system
- Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
- This position requires employee to be fully Covid vaccinated to work onsite at hospital location, to the extent required by applicable law.
Basic Qualifications:
- Minimum 3 years of Desktop/Deskside Support
- Minimum of 3 years within customer service
- Minimum of 3 years of working within a Windows Operating System environment
Preferences:
- Must be able to comprehend and follow verbal and written technical instructions and scripts.
- Good verbal and written communication skills are required.
- Physically able to lift and move Enterprise and Client technology hardware in our customer environments.
- Excellent interpersonal skills and ability to work collaboratively in a team environment.
- Basic customer interaction skills.
#INDICS
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Nearest Major Market:
Hilton Head
Nearest Secondary Market:
South Carolina
Job Segment:
Technician, Consulting, Cloud, Technical Support, Technology
