Installer

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Directly supervises 1-4 associates and / or installation technicians.

• Adheres to and enforces the organization’s policies, procedures, Federal / State applicable laws and municipal regulations.
• Responsibilities include interviewing, hiring, road testing, and training associates.
• Responsible for new hire training and safety training.
• Job responsibilities also include resource planning, assigning, and directing work; appraising performance; rewarding and counseling employees;

addressing complaints and resolving all depot concerns.

Back filling for delivery driver absences (vacations, sick, replacement)

DAILY :

• Monitors employee timesheets in UltiPro to ensure compliance with Hours-of-Service Regulations (OP-201)
• Train and manage drivers to adhere to Xata guidelines.
• Inspects depot property, Receiver, Trucks, PAL devices, Xata, and all associated equipment for quality assurance, while using company approved Standard Operation Procedures (SOP’s).
• View all E-mails and respond as necessary in a professional and timely manner.
• Review DCI (Driver Check In) to plan resources to complete install, pulls, swaps, and call-in requests.
• Review completed trips report to ensure route completion, productivity, and to identify frequency adjustments.
• Review and approve all exceptions and make necessary frequency changes.
• Review completed service and installation activities while using company approved Standard Operation Procedures (SOP’s).
• Verify depot cylinders, bulk tanks, and parts inventory.
• Send daily Receiver reading levels to Praxair via website and receive liquid CO2 inventory in E-PAL.
• Review Digital Dashboard to update delivery schedule and schedules resources accordingly.
• Review installs & service schedule and communicates challenges to the Service Scheduler.
• Verifies CO2 transfers in the Quality Product Tracking Log.
• Files COA and delivery receipts from CO2 vendors in date order for quality assurance process.

WEEKLY :

• Weekly cycle counts in E-PAL
• Conduct weekly Safety Meetings while reviewing Safety Alerts and corporate safety topics.
• Reviews weekly KPI’s and Xata performance results with all associates. (Hard brakes, speeding, and idle time.
• Keeps weekly communication board current with all OSHA, Safety, and Management correspondence.
• Keeps proper maintenance of tank and N2Gen inventory and sends non-operational units to RF1 (Milcarb) or RF2 (Memphis).
• Routes all new customers off the 999 statuses in Nu Routes.
• Verify inventory transfers are completed in E-Pal.
• Inspect all cylinder's dates and labeling, perform cylinder inventory and order if needed.
• Sends e-mail part request to shipping weekly or as needed.
• Purchase necessary depot supplies.
• Inspect all vehicles for supplies to ensure Safety and DOT compliance.
• Clean and inspect Depot to ensure Safety compliance.
• Reviews UltiPro for missing time punches and hours of services compliance.
• Forward service call request to Scheduler to create case number for ticket creation.

Bi-MONTHLY :

• Submit trip records if driving an apportion plated vehicle (1st and the 15th)
• Review and approve timesheets for payroll.

MONTHLY :

• Fax monthly Safety topic sign-off sheet to the District Safety Manager.
• Complete Monthly Safety Assessment Audits (which include OSHA, VKPI, and DOT compliance requirements).
• Complete End of Month Inventory.
• Review vehicle PM Schedules and coordinate service work with Ryder / Penski.
• Submit End of Month Mileage in Digital Dashboard.
• Must follow all P-Card company policy requirements.

ANNUAL :

• Associate Performance reviews and Driver Required Training
• Complete Ride-A-longs while reviewing the Smith System process.
• Complete VK inspections on Bulk Trucks, if certified.

QUALIFICATIONS :

• Ability to lead and motivate subordinates through a positive safety first, goal oriented, and productive mindset.
• Ability to read, analyze and interpret established SOP’s, technical procedures, or governmental regulations.
• Excellent verbal and written communication skills. Have the ability to communicate effectively (verbally and by email) all SOP’s installation challenges to the Scheduler, Sales, Ops.

Managers, and Safety Departments.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Strong organizational and multi-tasking skills
• Have basic knowledge of the permitting procedures, where applicable.
• Basic mathematical skills addition, subtraction, multiplication, percentages, decimals, and division.
• Basic Microsoft Office computer skills
• Experience using UltiPro, Digital Dashboard, E-Pal, Nu Routes, Microsoft Office products, to assist the depot management preferred.
• Experience with Hazardous Material and pressurized gas systems preferred.

EDUCATION AND TRAINING :

• High school diploma or general education degree (GED).
• Associates degree or bachelors preferred.

EXPERIENCE :

• Must be at least 21 years of age.
• A minimum of two years' experience as a supervisor preferred.
• Minimum of 1-year commercial driving experience in a similar vehicle in the past 3 years.
• Must have a clean driving record that meets NuCO2’s Safety Point System.
• Strong mechanical ability and basic knowledge of building construction process required.
• Previous experience in plumbing, cable installation, or construction experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS :

• CDL Minimum Class B
• HAZMAT and Tanker endorsements
• Tanker endorsement
• No air brake restrictions
• Medical Card required.
• Maintain Boiler License where applicable.

INTERACTION :

Will interact with all levels of the organization as well as external customers.

COMMUNICATION AND COGNITIVE ABILITIES :

Follow all Safety Requirements and procedures.

• Have integrity in all aspect of the job.
• Have the ability to properly communicate with all levels of management, peers, and the customers in a professional and courteous manner.
• Willingness / enthusiasm for accepting responsibility and accountability; An ownership mentality .
• Have strong problem-solving ability and work ethic.
• Independent worker.
• Ability to deal effectively with ambiguity.
• Achievement / results driven.
• High-energy individual.
• Ability to foster strong relationships with colleagues / customers.

PHYSICAL QUALIFICATIONS :

• Must be able to wear all required PPE, (Hard hats, safety glasses, ear protection, steel toed boots, and gloves as required).
• Must be able to direct lift up to 55 lbs. and frequently maneuver (pull / push) 56 - 175 lbs.
• Must be able to occasionally maneuver an appliance dolly with a CO2 tank weighing up to 750 lbs. and 6 ft. tall using a handcart.
• Ability to climb in and out of truck multiple times a day.
• Ability to climb ladders and work in confined spaces while reaching over head.
• Frequent walking, standing, kneeling, and crawling.
• Must be able to work at different height levels.
• Must be able to work in an outside environment while tolerate extreme temperatures (hot or cold depending upon season and depot location).
• Have the ability pull and retrace a fill hose with distances up to 100 feet.
• Must be able to wear company required uniforms.
• Reference Essential Physical job demands document attached below.

Last updated : 2024-04-24