Customer service administrator

Customer Services Administrator

London City Fitness and Wellbeing Centre Permanent Full Time

Up to 26K per annum, dependent on experience

40 Hours per week

As a Customer Services Administrator in the City of London club, you will be required to provide a professional reception managing client and internal queries in an efficient and timely manner.

You will ensure a high standard of customer service at all times and work to facilitate the smooth day-to-day running of the services.

This includes interacting with clients, clinicians and other stakeholders in a professional and courteous manner.

You will put the customer first with a case management service that ensures an integrated and seamless customer journey through the multiple Nuffield Health services, including (but not limited to) GP;

Health Assessment; Physiotherapy; Physiology; Mental Health Services, Secondary (Hospital) care and fitness centre enquiries.

You will be required to comply with the policies and procedures in place, at all times, and champion the Nuffield Health brand and its values.

Key Competencies and Performance Indicators

Customer Service Excellence

Maintain high levels of positive individual and site feedback scores

Manage internal client queries in an efficient and timely manner, escalating more complex queries to senior staff as required.

Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.

Maintain the office and reception area to a high standard ensuring the relevant information, promotional literature and refreshments are available to clients.

Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff.

General

Undertake filing, scanning and copying of documents as required

Provide secretarial and typing support as required

Ensure that client’s confidentiality is maintained at all times

Provide admin support to the onsite clinical team

Coordinate courier services in and out of the facility

Update & maintain rotas for clinical and non-clinical staff

Proactively engage with other Nuffield centres promoting integration and cross-training

Take on additional administrative and ad hoc duties as the business require

Work on a rota with the rest of the team to share varying duties and open and close responsibilities ranging from 8 : 00-18 : 00

Previous experience in customer service roles is essential, as is knowledge and understanding of basic clinical terminology and an ability to learn quickly.

Experience, Knowledge & Expertise Essential

Experience in administrative / office environment.

Confident communicator with ability to engage effectively with general public and

other health care professionals.

Competent and confident IT user intermediate / advanced skills in Word and Excel.

Experience working in medical / fitness centres.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we’ll take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications).

So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.

Last updated : 2024-04-24