What are the responsibilities and job description for the Customer Assistant I (2nd Shift) position at NVision Solutions, Inc.?
Customer Assistant I
- This position provides Tier 1 support for NASA IT services including but not limited to desktop, mobile devices, networks, and password resets. Document all support activity in ServiceNow tracking system.
- Troubleshoot and resolve IT issues for NASA customers contacting the NASA Enterprise Service Desk via telephone, email and web.
- Tier 1 support is provided 24 hours a day, 7 days a week, 365 days a year. Shift schedules are based on customer need and are subject to change. The part-time work schedule is Monday-Friday, 11:00 AM – 7:30PM. This schedule is subject to change. Must be available all day during the 6 week training phase.
Qualifications:
High School Diploma
- IT experience preferred
- Customer Service skills are required
- Strong analytical and problem solving skills
- Strong interpersonal skills for communicating with internal and external personnel of all levels
- Ability to multi-task and work independently with minimal supervision
- Ability to keep sensitive and confidential material private
Job Type: Part-time
Salary: $16.52 /hour
Job Type: Full-time
Pay: $16.52 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
Work Location: One location
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