What are the responsibilities and job description for the Community Liaison position at NVNA and Hospice?
NVNA and Hospice is the only independent non-profit home health agency serving Boston's South Shore. Founded in 1920, NVNA and Hospice provides the full continuum of care from home health, palliative, and hospice to support patients and families. We support what everyone wants - high quality care at home. Advanced technology helps us to care for complex patients in the comfort of their own home surrounded by family and friends.
Vaccine Requirements: NVNA and Hospice requires vaccination for Covid-19 and Flu as a condition of employment.
Purpose:
The Community Liaison reports to the Director of Business Development and is responsible for new referrals to the Agency. Serves as the primary liaison to prospective patients and designated health care providers (assisted livings, case managers, social workers, discharge planners) as well as insurance case management professionals and community groups to ensure safe and appropriate care for all new patients.
- Establishes and develops relationships with staff, physicians, referral sources, patients, and family members to facilitate the referral/admission process and acts as liaison between all entities. Explains the types of care and services the Agency offers to patients and their families.
- Recruits referrals and coordinates with Director of Business Development and Intake Staff in assisting to coordinate admissions with the Agency’s daily workload.
- Obtains appropriate information on referrals by conferring with hospital staff, dc planners and physicians on weekends on site at preferred hospital. Is alert to changes in patient condition that would affect admission.
- Assesses incoming patients’ physical, social, and psychosocial needs to ensure they meet the agency’s admission criteria. Consults with referral sources on complex patient discharges and coordinates patient’s care with agency. Obtain financial information, as necessary, from patient, family, and patient chart.
- Establishes open lines of communication with referral sources to promote good community relations. Works to provide service to existing accounts and strives to increase referral numbers. Responds to questions, complaints and inquiries from patients, families, referral sources and community providers as appropriate.
- Participates in appropriate professional, community organizations and outreach activities.
- Reviews weekly NVNA Admission Reports, records and maintains on-going statistics, i.e., tracking referral sources, admissions and insurers and submits reports as requested/required.
- Assures Agency compliance with all federal and state laws as well as adhering to the Norwell Visiting Nurse Association, Inc. Corporate Compliance policy in the prevention of fraud and abuse on behalf of the Agency.
- Performs other Agency-related duties, as assigned.
Experience/Education:
- BS in public health, health education or related field preferred
- Previous experience in health care required
- 2-5 years of experience in community health preferred.
- Assisted Living experience preferred
- Hospice Experience preferred
Skills/Abilities:
- Excellent communication skills, oral and written, and the ability to communicate effectively and courteously.
- Strong organizational and time management skills
- Strong interpersonal skills
- Strong clinical assessment and case management skills
- Strong knowledge of Medicare/Medicaid and third-party insurers required
- Able to problem-solve quickly and efficiently
- Able to troubleshoot effectively
- Able to review, analyze and trend clinical referral data.
- Computer and keyboard skills necessary
We provide a competitive salary, a full suite of benefits, robust clinical education, and the opportunity to work alongside an incredibly talented and committed team.
Benefits:
- Health Care Benefits effective date of hire (Medical, Vision, Dental and FSA)
- Company paid Life Insurance and Long-Term Disability
- Generous Paid Time Off Package
- 401 (k)
- Tuition Reimbursement and Scholarship Program
- EAP (Employee Assistance Program)
About NVNA and Hospice
NVNA and Hospice is the only independent non-profit home health agency serving Boston's South Shore. Founded in 1920, NVNA and Hospice provides the full continuum of care from home health, palliative, and hospice to support patients and families. We support what everyone wants - high quality care at home. Advanced technology helps us to care for complex patients in the comfort of their own home surrounded by family and friends.
VNA and Hospice is an equal opportunity employer and does not and will not discriminate on the basis of race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, veteran status, mental or physical disability, genetic information, or any other basis protected by applicable law.
