IT Support Specialist

About NWFEM

Northwest Facilities & Equipment Maintenance (NWFEM) provides commercial equipment and facilities maintenance and repair for quick serve restaurants and commercial businesses in the Portland, OR and Seattle, WA metropolitan areas. We approach this work through the lens of synergy. It’s how we create outcomes that are both more efficient and enjoyable – for our internal team as well as our clients. Our long-standing relationships with customers are a testament to this commitment.

The why behind everything we do is relationships. To us, this means we work with people we enjoy, carve out an energizing work experience, and support our community.

We are looking for individuals who love their career and craft. Artisans that are excited to learn new techniques and skills to hone their trade and who are excited to share their learning with others. These will be the people that push forward our goals to become a learning organization, with a certification system that allows us to certify each other in our specialty fields, elevating the overall capability of the company, and creating empathy through understanding each other's challenges.

Our values that guide us in realizing this purpose every day are:

• Be Open
• Embrace the Challenge
• Do What You Say
• Think Brand

Job Summary

We have a unique opportunity right now, are growing fast, and are looking for right fit employees to meet the demand. We have received a large backing from our primary customer and are looking to bring on an energetic, professional and capable IT Support Specialist to take over our device management, cloud systems, software troubleshooting, API configurations, and general IT troubleshooting. Our ideal candidate is a highly positive, creative problem solver, that leads with empathy, and comes with openness to helping us find solutions. We are looking for someone passionate about their industry and is constantly striving for a better way to complete our day to day tasks and management of the companies technology. Some one seasoned and capable in IT that will help us streamline our company needs.

Available Shifts

• Monday - Friday, 9:00 AM - 5:00 PM

Knowledge

• Azure/Microsoft 365 & Google Workspace pro
• Experience with server less cloud systems like CloudFlare Workers
• High troubleshooting aptitude
• Ubiquiti UniFi Ecosystem, including UniFi Identity SAML/OpenID proficiency
• Experience with Restful API technologies
• Highly versed with Apple hardware/software including Apple Business Essentials/Manager
• Ticket based remote troubleshooting
• QuickBooks Desktop/Online and Corrigo pro
• Windows server

Personality Traits

• Lifeline learner
• Excited to find creative solutions for a growing company
• Problem solving wizard
• Positive outlook
• Professional
• Reliable
• Open to new/different ways of doing things

Essential Duties and Responsibilities

• Provide on-site and remote end user day-to-day support of software applications, PC hardware, peripherals, mobile devices (Apple iOS, Android), phone systems, printers, and all office technology with a focus on employee satisfaction and technical excellence
• Network management in multiple locations
• Creating and tracking company KPI's
• Troubleshoot computer software issues with MacOS, Windows, Microsoft Office 365, and other applications
• Install and configure computer systems and applications within the company
• Assist in creating training materials for incoming staff
• Minimize down-time for all systems, with an emphasis on e-mail, LAN, remote access, and any other systems that are considered mission-critical
• Configure and manage Windows Server, and Microsoft Office 365 software
• Provide IT orientations as needed
• Process equipment orders
• Administration of company MDM software
• Continuous improvement of company IT and API integrations
• Creative IT problem solving

What We Offer

• Profit sharing program
• 401k with company match
• Medical plan with dental and vision
• Flexible PTO plan
• Company provided devices

Next Steps

Upon submission, you will receive an application confirmation email. Please make sure to add app.bamboohr.com to your trusted sender list or regularly check your junk folder to ensure that you receive all correspondence regarding your application.

Salary will be dependent upon experience and skills. NWFEM offers comprehensive medical and dental insurance coverage following 60 days (about 2 months) of employment. Employees are eligible to participate in the company’s 401k/retirement plan following 1 year of employment. NWFEM is an equal opportunity employer. We encourage diversity in our workforce. NWFEM provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This job description is intended to describe the general nature and level of work performed by people assigned to this job description. The job description is not intended to be an exhaustive list of responsibilities, duties and skills required for this position.