IT Service Desk Technician - (MSP)

IT Service Technician - Managed Service Provider

Looking for a challenge in your career? Tired of working on the same network every day? As one of our service technicians, you will be part of a 20-person and growing service group engaged in hundreds of different networks in businesses, non-profit organizations, and government agencies with new opportunities for skills development daily.   

We are a growing 20  year-old Managed Service Provider that supports and services clients coast-to-coast. We are looking for an IT Technician to be part of our call center team. The team member we are looking for will provide support for our clients and have excellent communication and problem-solving skills.     

A NW Technology Service Technician serves to help our clients operate more efficiently by implementing the proper use of today's technologies. We are looking for candidates with an aptitude for IT,  customer-oriented, with natural troubleshooting skills. New hires onboard with a 6-week training and orientation program to ensure quality service to our clients.    

Benefits Include:   

• Health, Dental, and Vision Insurance   
• Paid time off, vacation   
• Professional development assistance (We are a certification testing center.)   
• Retirement   

Job Type:

Full-time (Monday – Friday)   

Shifts: Varies between 6:00 am – 7:00 pm   

Experience Preferred: 2  years’ experience. 

Technologies Used:   

• Microsoft 365 (Exchange, SharePoint, OneDrive, Azure AD)   

• Google Workspace   
• Microsoft Active Directory   
• Desktop Operating Systems (Windows 10, Windows 11, Mac)   
• Desktop Applications (Outlook, Word, Excel, Teams, OneDrive)   
• Mobile Operating Systems (iOS, Android)   
• Mobile Device Managers   
• Networking (DNS, DHCP, Internet connectivity)   
• Windows networking (File sharing, printing)   
• Voice-over-IP phone systems   
• Surveillance Systems, Network Video Recorders   

NW Technology empowers its partner businesses through world-class IT solutions. If you like a challenge and enjoy working with amazing companies, while learning and being an integral member of a cohesive team, then this is the place for you. Check us out at www.nwtechnology.com