Collections Specialist

Company Overview

NWN Carousel is an established leader in technology-enabled services, transforming the customer experience for commercial, enterprise, and public sector organizations through its solution-as-a-service platform. With over 1,300 customers throughout the U.S., NWN Carousel provides a unified customer experience with integrated offerings for unified communications, security, contact center, DaaS (device-as-a-service), connectivity, and advanced technology solutions.

Responsibilities

Position Summary

The Account Receivable Analyst is responsible for reviewing, communicating and reporting on customer’s financial responsibility to services and product rendered.  They work with internal and external stakeholders to ensure the timely payment and account management of our customers.

Essential Responsibilities

• Analyze, monitor and maintain assigned customer account portfolio.
• Provide our customers with account reporting, invoices, statements for timely payment.
• Review account balances after payments are applied and generate necessary adjustments overpayment notification, refund request, and/or secondary billing as needed.
• Notify Sr. Manager on any potential loss; Recommend to Sr. Management any adjustments, balances for write-offs.
• Accountable for reducing delinquency for assigned accounts.
• Discuss with the customer to verify transactions; provide research and reconciliation as required.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Resolve Customer credit requests, short payments and discrepancies on their account.
• Collaborate with Internal team to facilitate payment on customer’s account.
• Timely response on correspondence and internal and external customer needs.
• Ability to prioritize and manage multiple tasks.
• Organized and attention to detail.
• Strong Analytical and Decision-making skills.
• Strong work ethic, positive attitude and accountability.
• Additional duties, as needed, as assigned by Manager.

Qualifications

Role Qualifications and Requirements

• Associate degree in Business Administration, Accounting or Finance preferred.
• Strong written and oral communication skills.
• Excellent Customer Service.
• Advanced proficiency in MS Office.
• Ability to work both independently and with other team members within the department and company.

NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.