What are the responsibilities and job description for the Client Services Specialist position at NYC Careers?
Client Services Specialist
Client Services Specialist
- Agency: HOUSING PRESERVATION & DVLPMNT
- Job type: Full-time
Location
NYC-ALL BOROS
- Title Classification: No exam required
Department
Moderate Rehab Program
Job Description
The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
Your Team:
The Division Tenant Resources HPD's Division of Tenant Resources (DTR) is responsible for the administration of rental subsidy programs, which consists of the Regular and Enhanced Section 8 Program also known as Housing Choice Voucher (HCV), Project Based Voucher (PVB), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), Continuum of Care (CoC)-Shelter Plus Care (SPC) and other housing subsides. Through these programs, HPD serves approximately 40,000 households in all five boroughs. Over 9,000 landlords currently participate in our programs. DTR is responsible for initial application screening, confirming eligibility requirements, vouchering process and tenant briefings. As well as monitoring tenant and landlord compliance of their obligations under each program. DTR is also responsible for processing annual and interim recertification’s to update family income, asset and family composition and recalculate the subsidies, tenant moves and transfers, approved rent increases, Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results and tenant reported changes.
Your Impact:
Client Services Specialists in the Division of Tenant Resources are expected to perform customer service-based functions to provide necessary and important services to assist HPD clients. They provide customer service via telephone using our call center system, online via several email accounts and in person by appointments to the public and different stakeholders. Client Services Specialists are also expected to participate in tenant activity programs in projects to coordinate functions to improve tenant-management relations and to improve and encourage participation related to Section 8 dealings. Client Services Specialists will perform duties and responsibilities to ensure participant cases are accurately screened and reviewed for completeness and in compliance with Federal HUD Rules and Regulations.
Your Role:
- Take client calls and provide accurate, satisfactory answers to their inquiries and concerns
- Review clients account in order to provide them with updates regarding their subsidy program as requested
- Prepare and send appropriate correspondence as well as track responses
- Assist with reviewing email accounts and virtual mail room in order to route documents to corresponding units
- May perform community outreach to assist Section 8 participation
- May perform administrative work in relation to records, files, invoices and reports including data entry and logging
- Document case files and electronic records, file preparation
- Attend mandatory trainings
Minimum Qualifications
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.
Preferred Skills
- Excellent Communication Skills (both orally and in writing) - Call center experience a plus - Great active listening skills - Comfortable working in a fast-paced environment - Strong time management and organizational skills - Excellent troubleshooting skills Apply online via CityJobs.NYC.GOV
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Minimum Qualifications
Qualification Requirements
\n1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
\n2. Education and/or experience which is equivalent to \"1\" above.
Preferred Skills
- \tExcellent Communication Skills (both orally and in writing)\n-\tCall center experience a plus\n-\tGreat active listening skills\n-\tComfortable working in a fast-paced environment\n-\tStrong time management and organizational skills\n-\tExcellent troubleshooting skills\n\nApply online via CityJobs.NYC.GOV
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job ID
616504
Title code
56057
Civil service title
COMMUNITY ASSOCIATE
Title classification
Non-Competitive-5
Business title
Client Services Specialist
Posted until
2024-01-16
- Experience level: Entry-Level
Number of positions
2
Work location
100 Gold Street
- Category: Constituent Services & Community Programs
Salary : $48,170