ENROLLMENT DIRECTOR

Former New York City Mayor Bill de Blasio launched a New York City municipal identification card, IDNYC, which is available to all New Yorkers. IDNYC aims to bridge the gap of those New Yorkers who don’t have easy access to government issued photo identification, as well as drive access to both public and private resources.

Under the direction of the IDNYC Executive Director of Operations, and with moderate latitude for the exercise of independent initiative and judgment, the Enrollment Director works closely with other IDNYC senior staff, supervisory staff, intra and inter-agencies, and host partners, to provide day-to-day management of IDNYC enrollment center operations, including staff management, that meet the needs and goals of the IDNYC program. Serving as a member of the IDNYC Senior Leadership team, the Enrollment Director is a thought partner on the optimizing program delivery at all external enrollment opportunities of the IDNYC Card program.

IDNYC is recruiting one (1) Administrative Community Relations Specialist (NM) I-II-III to function as an Enrollment Director.

The Enrollment Director will:

• Coordinate scheduling of all mandatory and routine programmatic and agency-mandated trainings

for all new hires, and incumbent Front-End enrollment staff.

• Collaborate with IDNYC trainers and Enrollment Supervisors to ensure Front-End staff are

provided focused or specialized trainings, as needed.

• Actively participate in Senior Staff, intra- and inter-agency meetings, as directed, representing

IDNYC enrollments, reporting on enrollment items, technology issues, or other matters.

• Liaise with ITS team to communicate timely updates/issues that are spread program-wide, and

affect enrollment operations.

• Make frequent – at least monthly- visits to observe site and personnel operations, and meets

with hosts at enrollment centers in assigned portfolio, or as needed.

• Work closely with host partners and IDNYC Exec. Dir. of Ops to optimize enrollment sites and to

expand footprint across five boroughs.

• Work in partnership with multiple teams to review, develop new and/or improve already existing

enrollment and operational policies/procedures.

• Participate in the creation of a monthly, rotating on-call weekend calendar in collaboration with

other Enrollment Directors, and senior staff, as needed.

• Hold monthly Enrollment Supervisor team, and individual, meetings to provide ongoing support,

with technology, policy, procedural and overall business updates, that affect program-wide operations.

• Provide guidance to direct reports on how to best handle personnel issues based on agency and

program policy and procedures.

• Support in redirection of Enrollment Supervisors to ensure adequate supervisory coverage at

Enrollment Centers within assigned portfolio.

• Review AM and PM supervisory reports, taking swift action as needed; intervenes and

troubleshoots to support Enrollment Supervisors in resolving challenges.

• Ensure adequate coverage of assigned portfolio; timesheet approval for direct reports; completes

routine employee evaluations (PEAS).

• Liaise with Office of Labour Relations, Human Resources Solutions (formerly Human

Capital Management), Office of Disciplinary Affairs, HRA Police, among other agency departments,
as needed.

• Respond timely to Customer Service complaints/queries sent in through 311, via IDNYC’s

Customer Service department.

1. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
2. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
3. Education and/or experience equivalent to "1" or "2" above. Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years. Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years. However, all candidates must possess a four-year high school diploma or its educational
equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

• Strong management and communication skills

• Ability to manage multiple priorities at once, and can work in a fast-paced environment

• Takes initiative in leading projects and seeing them through completion

• Ability to assess, synthesize information easily, and communicate results to senior management

with recommended solutions

In addition, the Human Resources Administration/Department of Social Services offers competitive salaries and the following benefits:
Generous Pension Plans (The New York Employees' Retirement System);
401(k) and 457 Roth's Retirement Savings Programs;
U.S. Savings Bonds Flexible Spending Program;
Health Benefits, Dental, Vision Coverage, Prescription Drug Program;
Training and Professional Development;
Opportunity for Scholarship; College Savings Program;
Paid Holidays and Generous Annual Leave;

APPLICANTS MUST BE PERMANENT IN THE ADMINISTATIVE COMMUNITY RELATIONS SPECIALIST CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

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This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Monday through Friday, 9am-5pm

1 MetroTech (National Grid Building) Suite 1801, Brooklyn, NY 11201

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.