CASE MANAGEMENT SUPERVISOR

Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the direction of the Associate Job Opportunity Specialist II, the Associate Job Opportunity Specialist I (AJOS I) is responsible for supervising a team of JOS staff, who provide various functions of eligibility determination, financial planning, and employment planning and monitoring and other related services to persons in need, to promote individual and family self-sufficiency. The AJOS I use supervisory, program development, quantitative analysis, and other research skills in accomplishing all the goals of FIA/Job Center and its components (Application, Financial Planning, Employment Planning, Undercare, etc.).

FIA’s Operations is recruiting for one (1) Associate Job Opportunity Specialist I, to function as a Case Management Supervisor, who will:

• Supervise a team of JOS workers who handle the entire application process for all new

applicants; Family Assistance cases which have been closed over sixty days; all Safety
Net case reopens which have been closed regardless of date; and one-shot deals.

• Assign application to staff, review application recommendations and sign off on all benefits

as well as case entries.

• Supervise a team of JOS workers who interview applicants and assess eligibility for

immediate needs grant (food and non-food); for employability and eligibility for public
assistance, food stamps and Medicaid; works with applicants to remove barriers to
employment and makes referrals to other services as needed.

• Prepare daily and weekly statistical reports on work performed as well as monthly audits.

• Assist with case consultation on individual cases and guidance on difficult cases in the case

planning process as necessary.

• Supervise a team of JOS workers who provide comprehensive service delivery to participants

after the establishment of the participant’s case; Family Assistance case that have been closed
less that sixty days or Safety Net cases that have been closed in error.

• Supervise a team of JOS workers who manages all aspects of the case, including establishing

on-going eligibility, assessing participants, developing appropriate Employment Assessment
and Employment Plans and executing specific strategies designed to help participants achieve
self-sufficiency.

• Review employment eligibility decisions for appropriateness and correctness according to Agency

and New York State rules and regulations and performs initial conference/conciliation interview.

• Perform the Mandatory Dispute Resolution function.

• Supervise staff that interview and correspond with homebound clients.

• Supervise a team of JOS who provide quick service for those clients who walk-in or telephone

the center. Additionally, the team will take appropriate action on reported changes, provide
information and documentation as requested by the participants and maintain contact with
other teams to ensure awareness of all activity that will affect the case management plan.

• Supervise staff who interview and determine housing needs of tenants at risk of homelessness or

already homeless reporting to Job Centers. Assist in the development of anti-eviction/housing plan
of intervention for referred participants.

• May conduct field visits.