What are the responsibilities and job description for the UNIT CLERK position at NYPD Civilian Jobs?
- HRA/DEPT OF SOCIAL SERVICES
- Full-Time
- Exam May Be Required
Job Description
The OCSS Borough Offices are the point of entry into the child support system for custodial parents who are Cash Assistance applicants and recipients. Custodial parents are automatically referred for child support services as a requirement for full benefits for their household. When the noncustodial parent’s whereabouts are or become known, cases will be referred to the family court to initiate the legal child support proceedings, for pursuing orders of support and/or the establishment of paternity. Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies.
Under supervision of the Clerical Associate III, the Clerical Associate II, functions as the Borough Office Clerical Assistant responsible for performing administrative/clerical work.
The OCSS Borough Office is recruiting for one Clerical Associate III to function as a Unit Clerk who will:
- Perform intake process functions which include greeting clients upon arrival to the BO, and /or Virtual Phone clients as needed, determining the purpose of client’s visit; accessing the Welfare Management System (WMS) and/or eMedNY to verify the cash/medical assistance status of the child(ren); Accessing NYCWAY to assess the client’s needs for translation services and/or reasonable accommodations.
- Records client’s arrival in the electronic ticketing system and/or manual assignment system. Provides forms and instructions to the client; Prepares and/or creates and prepares electronic case folders for interview. Issues client appointment receipt. Ensures all brochures and pamphlets are updated and available to clients.
- Perform other routine clerical functions such as filing, answering telephones, responding to general questions and photocopying and special project assignments as applicable.
- Utilizes CS Track, email and or regular mail for mailouts for requested documents from clients and other units etc. And processes CS Track, email and mail requests received from clients and other units, as needed.
- Search available databases for noncustodial parent photos and annotates pertinent information on the photos to assist with summons service.
- Add/remove files from cabinets as needed; scans, indexes, and upload documents into the HRA One Viewer and verifies that they have been processed properly; prepare files for records retention or destruction, and complete required forms/reports.
LOCATION: 4 World Trade Center
HOURS: 9:00AM - 5:00PM
THE CORRECT SALARY RANGE: 39,763 - $$45,728
Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
- Good, courteous communication skills. - Ability to multi-task and work in a fast-paced environment.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
- Experience Level:Experienced (Non-Manager)
- Category:Administration & Human Resources