Front Office Associate - Appleton

As a Front Office Associate at Nystrom & Associates' Appleton clinic, you will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and our patients. This is a full-time role with set hours, see shifts below. You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family, or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.

Other duties include the following:

Opening or closing the clinic
Faxing and copying
Sorting documents into the electronic chart
Basic knowledge of billing and insurance coverage

Other key duties:

Act as point of contact for scheduling all live intra-office referrals and new patients within the clinic
Register and integrate new patients in emerging programs
Educate patients and clinicians on all services offered within the clinic, including other NAL programs and locations
Follow up with clinicians regarding patient care issues and patient scheduling (i.e. patient needs a referral due to insurance change, patient was hostile with staff, etc.)
Coordinate patient services efficiently and assist in referring between all NAL programs
Maintain awareness of trends, patterns, and need for new services; report these to Office Manager, Administrative Training & Quality Coordinators, Operations Manager, Vice President of Operations, and CEO
Record all incoming calls in accordance with current policy and procedure
Record daily check outs for all programs and send report daily to administrative stake holders
Complete electronic PCC and Registration Checklist for every intake appointment type scheduled

Hours:

Monday - Friday 10:00 AM - 6:30 PM

Pay Rate:

$16.00 per hour

Qualifications:

Excellent organizational skills and ability to multitask

Proficient computer skills and experience using Microsoft Office

Strong customer service and interpersonal communication skills

Previous front desk, reception/receptionist, administrative assistant, or office experience preferred

High School Diploma required

An interest in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred

Key Attributes of a successful candidate include:

Expertise in providing high-quality customer service in a busy environment
Ideal experience includes working as a barista, or in a fast-paced retail setting (such as working during the holidays at popular stores)
De-escalation skills
Ideal experience includes working in childcare, as a nanny, in an educational setting, or previous mental health experience where expectations change every day; the candidate has learned to expect the unexpected and has had to deescalate someone who is upset

Benefits:

Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:

Medical & Dental insurance

Opportunities for professional growth and career advancement

Health Savings Account (HSA)

Flexible Spending Account (FSA) for applicable medical and dependent care expenses

Paid Time Off (PTO)

Paid Holidays

401(K) Retirement Plan with a generous employer matching program

Supplemental insurances, such as short term disability, cancer insurance, and accident insurance

Partnerships with local universities for tuition discounts:

St. Mary's University - 10% discount
University of Northwestern - St. Paul - 10% discount for select programs
Bethel University - $400 Scholarship per term for select programs
Capella University - 10% tuition discount plus additional perks
Adler Graduate School - 10% tuition reduction