Position Summary:
We have an exciting opportunity to join our team as a Access Center Rep I.
In this role, the successful candidate The Access Center Representative will act as the first "welcome" for the caller on behalf of the NYU FGP physician practices. He/she will schedule patient appointments and field inquires, concerns, and requests. The representative will instill loyalty and confidence by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers.
As appropriate, the position will elicit patient information and follow established protocols to schedule patient appointments for specialized services. He/she will ensure that patient needs are met and promote the optimum Patient Experience. The Access Center Representative will establish and maintain effective relationships with patients and their families via active listening, empathy, rapport, courtesy, and professionalism.
Job Responsibilities:
Minimum Qualifications:
To qualify you must have a A High School diploma or an equivalent is required plus 1 to 3 years Contact Center or Customer Service related experience or equivalent combination of education and experience.
Preferred Qualifications:
Experience working within a hospital, clinic, or medical office scheduling environment is highly preferred.
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