What are the responsibilities and job description for the Alarm Service Specialist position at O'Reilly Auto Parts?
O'Reilly Auto Parts continues to be one of the fastest-growing companies in our industry. As we grow opportunities for individual growth arise. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. We understand our growth comes from the hard work and dedication of each O'Reilly team member.
That is why at O'Reilly we focus on:
- Our commitment towards fostering a culture and environment of belonging where everyone has access to and can achieve success
- Excellent customer service
- Providing our team members a compensation package designed around offering the best price and quality available
Total Compensation Package:
- Competitive wage, PTO, paid Holidays, sick and vacation entitlements
- Stock purchase plan & 401k with employer contributions
- Medical, Dental, & Vision Insurance with optional Flexible Spending Account (FSA)
- Team Member Health/ Wellbeing Programs
- Educational Assistance
- Career Development Programs to support our Promote From Within philosophy
- Opportunities for advancement
The Position:
The Alarm Service Specialist is responsible for alarm code changes; performing downloads and troubleshooting the burglary systems for new stores; shipping and maintaining equipment; and creating reports as needed.
What you will do in this position:
- Maintains and creates alarm service tickets for the stores, distribution centers and the corporate offices. This includes both burglary and fire alarms.
- Uses follow up queue to ensure stores have received service in a timely manner.
- Ships alarm equipment as needed.
- Emails alarm reports and call lists to District/Regional Managers and auditors.
- Performs daily maintenance on alarm codes and call lists.
- Performs downloads and troubleshooting on the burglary systems for new store installations, distribution centers, and relocations.
- Provides in-depth technical assistance to technicians in the field on new installations and service calls.
Qualifications we would like to see:
- High school diploma.
- Excellent verbal and written communication skills.
- Technical knowledge on alarm systems to allow troubleshooting with the technicians.
- Experience working with Word and Excel in a professional setting.
- Able to multi-task and deal well with potential stressful situations.
- Excellent customer service skills.
Benefits
All full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service. For detailed benefits info, please click here or type http://bit.ly/ORLYBenefits in your browser.
Salary : $32,400 - $41,100
