Job Posting for Minneapolis Technical Support Specialist Level 2 at OAC Technology
Our Managed Services Technician role is responsible for troubleshooting and assisting clients with complex technical issues that arise. This role is responsible for supporting, maintaining, upgrading, and troubleshooting on our client’s networks, either through phone calls, or through remote support software. This position is for the person who loves to solve problems and work with new and exciting technologies, all while working directly with our clients. 40-75k/year DOQ
Responsibilities:
Provide technical support to clients through phone, email, as well as occasional onsite visits
Troubleshooting problems with: Microsoft Windows Desktop & Server, Microsoft Office, Networking, Firewalls, Linux
Independently support assigned client systems, servers, e-mail systems, and workstations through remote access tools (70%), phone/email (25%), or on site visits (5%)
Support of Microsoft Windows Desktop (40%), Windows Server (40%), & Other Misc. Operating Systems (10%)
Setup, configure and install server and workstations at client locations.
Maintain and monitor backup solutions for our clients
Manage Active Directory, DNS, DHCP, Group Policies
Recommend system improvements to ensure client networks meet industry best practices
Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues
Requirements:
Strong attention to detail & follow through
Hard working, ability to multitask and prioritize
Honest & dependable
Ability to work independently or on a team, with excellent problem solving skills
College level or higher grasp of the English language
Above average customer service skills
Ability to communicate and connect with people
Occasional evening and weekend availability for on-call work
3 years in a professional work environment
3 years’ experience in Information Technology, Managed Services or IT Consulting experience.
Salary.com Estimation for Minneapolis Technical Support Specialist Level 2 in Hope, MN
$52,302 to $65,390
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