Cage & Player Services Supervisor

SPECIFIC DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.  It may be expanded to include other duties and responsibilities deemed necessary.

• Responsible for supervising the Cage operation, Player Services and Sports Wagering.
• Responsible for guest service, relations and disputes to assure that our guests have a favorable gaming experience.
• Ensure the safety and security of Team Members and guests.
• Facilitates, processes and programs to effectively control and reduce loss time injuries.
• Assist in recruitment process including job postings and recruiting metrics.
• Delegates duties and assigns responsibilities to staff as well as completes and processes performance reviews.
• Assists in the development of Team Members, conducts interviews and participates in the selection, hiring, coaching, retention and termination process.
• Review staffing levels to maintain budgeted levels of employment. Delegate authority and assign responsibilities.
• Abide by and ensure that all policies and procedures are being followed to safeguard the gaming assets and funds.
• Review Cage activities and promotions with Cage & Player Services Manager, then communicates the information to frontline Cage team members.
• Other duties as assigned.

STANDARDS OF PERFORMANCE

• Management abilities demonstrated in managing the Cage profitability.
• Maintaining a professional working relationship among all personnel.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department.

EDUCATION, TRAINING, AND EXPERIENCE

• Two to Five years of experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience is preferred. 
• Able to obtain and maintain a valid Kentucky gaming/racing license and Race and Sportsbook Employee License

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 50lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.