Change Management Specialist

Requisition Id 12169

Overview:

The Office of Change Management and Operational Excellence within the Facilities and Operations Directorate is seeking a Change Management Specialist. The selected candidate will join a new team providing change management and operational performance consulting and support services to organizations throughout ORNL. A growing body of data shows a strong correlation between the success of a change initiative and how well the people side of the change is managed. This role provides consultation to leaders on how to achieve their outcomes by focusing on the people side of change, including changes to processes, systems and technology, job roles, and organization structures. They will also be expected to partner with individuals from other disciplines like process engineering, communications, and user experience to provide human-centered solutions for ORNL’s workforce. Through the execution of this transformation program, the person in this position will have a direct impact on ORNL’s mission.

Major Duties/Responsibilities:

• Provide change management thought leadership to various organizations to guide the implementation of successful project outcomes. This involves understanding the organization's culture, identifying potential risks, and creating plans for successful adoption.
• Drive for continuous improvement in the approach that we use to manage the change portfolio, bring industry best practices to inform a structured change management methodology to evaluate and plan for the people side of change.
• Formulate the change management strategies for various needs: evaluate the changes, how big changes are, and who will be impacted to develop a customized and scaled strategy for managing the people side of the initiative. Developing and implementing change management strategies and plans that align with the organization's goals and objectives.
• Develop change management plans for cross-cutting implementation efforts: create tailored, comprehensive plans for moving people forward, including communication, sponsorship, coaching, training, and resistance management.
• Work with the initiative lead to execute the change management plan using a flexible approach based on end-user needs and feedback.
• Defining key performance indicators (KPIs) and metrics to measure the success of the implementation. This involves analyzing system's performance data and making recommendations for improvement.
• Monitoring milestones related to ORNL’s portfolio of operational excellence projects.
• Provide leadership and coordination to a network of change management practitioners throughout the Laboratory.
• Post-Implementation/sustainment support: assisting with post-implementation activities, such as user adoption monitoring, identifying optimization opportunities, and providing recommendations for continuous improvement.
• Support other roles: serve as the coach and the go-to person responsible for enabling success with the other roles vital to change management.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• Bachelor’s degree in a behavioral science or process engineering discipline with a minimum of 8 years of experience leading changes that directly influence people. A masters in similar disciplines with a minimum of 7 years of experience would also be considered.
• Demonstrated experience in leading change in large, complex organizations.
• Experience and knowledge of change management principles, methodologies, and tools.

Preferred Qualifications:

• Experience that crosscuts with other disciplines that can be used to create more wholistic human-centered solutions like process engineering, Lean Six-Sigma, communications, and user experience.
• Change management certification or designation desired. Prosci certification preferred.
• Experience working in a DOE or other research facility.
• Demonstrated ability to build trusting relationships with leaders at all levels of the organization.
• A solid understanding of how people go through a change and the change process.
• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.