Outreach Manager

Company: Oak Street Health 

Title: Outreach Director

Location: Various

Company Description

Oak Street Health is a rapidly growing company of primary care centers for adults on Medicare in medically-underserved communities where there is little to no quality healthcare. Oak Street’s care is based on an entirely new model that is based on value for its patients, not on volume of services. The company is accountable for its patients’ health, spending more than twice as long with its patients and taking on the risks and costs of their care. For more information, visit  http://www.oakstreethealth.com.

Role Description:

Sales Managers, or Outreach Directors (ODs) here at Oak Street Health, are critical leaders in our organization. ODs are responsible for closely developing and managing a team of Outreach Executives. ODs manage two clinic locations and are responsible for Oak Street Health’s patient growth at those clinics. ODs are expected to review metrics daily, support growth initiatives, coach staff members and generally ensure the Outreach team operates smoothly and successfully.

Core Responsibilities:

• Manage and develop 2 teams of quota-carrying Outreach Executives, 4 individuals at each clinic (8 direct reports total)

• Coach direct reports in sales strategy, pipeline management, opportunity management and career planning/development

• Recruit, retain, and nurture your team of sales professionals

• Provide skill training and mentoring on business account engagement and prospect engagement, including consistent and regular ride alongs with Outreach Executives

• Interface and develop professional relationships with existing local businesses and prospects

• Provide an unmatched experience for patients and prospects

• Maintain a strong relationship between clinical staff and outreach staff 

• Lead by example for your sales team

• Develop both the long-term vision and strategy for the team and manage day-to-day sales team operations

• Be accountable for hitting center patient acquisition targets and driving accountability within your team

• Coach, mentor and guide the team in developing consultative and solution-based sales skills

• Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners

• Remain up to date with all compliance regulations and ensure your team remains compliant according to Oak Street Health standards

• Share best practices for prospect and business account engagement

• Other duties as assigned

What are we looking for?

• Minimum of 5 years of experience in a sales management role or other comparable management position

• Strong computer skills, including:

  • Ability to create and analyze excel spreadsheets

  • Experience managing through a CRM system, ideally Salesforce

  • Analytical approach toward sales data & performance

  • Comfort with personal sales quota in addition to management responsibilities

• Outstanding management skills with the ability to motivate a team

• Strong focus on data and analytics to drive targeted activities and return on growth efforts

• Excellent relationship management skills

• Ability to manage competing priorities while maintaining a positive attitude 

• Inclination to work in a results oriented role

• Willing to work some weekends

• Access to reliable transportation

• US work authorization 

• Someone who embodies being “Oaky”

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture

• Fast-paced and innovative environment

• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.