Director of Operations | Thief River Falls Complex

Overview

In consultation with the General Manager, the Director of Operations manages, supervises, and coordinates the day-to-day operations of the complex including but not limited to maintenance, set-up/changeovers, custodial/housekeeping, landscaping/grounds keeping, equipment safety and capital projects at Thief River Falls Complex. This employee also provides overall administrative planning, direction, and policies to operating managers and supervisors, assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.

This role will pay a salary of $55,000-$60,000

Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Job Expires: 8/8/24

Responsibilities

• Oversees overall daily operation and maintenance of the facility and   This includes custodial, landscaping, sound, environmental workplace safety, scoreboard systems, pest control, custodial services, etc.
• Participate in the development and administration of the facility’s operations budgets; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary. 
• Oversees the operation of event set-up and tear-down, i.e. facility readiness, stage risers, chairs, signs, banquet functions, etc. 
• Acts as liaison with City Services for numerous facility related functions (City Codes, Environmental, fire, elevators, warranties, etc.) 
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures. 
• Responsible for Environmental Compliance. 
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual, Annual Preventative Maintenance Plan, etc.). 
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. 
• Conduct a variety of organizational and operational studies; recommend modifications to programs, policies, and procedures as appropriate.  
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users. 
• Maintain hazardous materials communication program, and material safety data sheets; maintain knowledge of changes in pertinent Federal, State and Local regulations.  
• All other duties as assigned by the General Manager.

Qualifications

• Degree from accredited college/university preferred. 
• Minimum of 5-7 years' experience in facility Venue multi-operations management. 
• Must have at least 8 years' experience in physical Venue- Event management, supervisory skills and work crew supervision in facility and landscaping, and housekeeping operations. 
• Possession of Boiler License
• Ability to work event nights, weekends and holidays as required. 
• Knowledge of budget preparation and control. 
• Knowledge of OSHA requirements. 
• Basic Knowledge of Fire Alarm / Fire Protection systems. 
• 5 or more years' experience in Event production.
• Capable of operating in Microsoft Office applications including Excel, Word, Outlook  
• Minimum 8 years’ experience in supervising the work of others. 
• Proven ability in communicating with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment. 
• Ability to speak, read and write in English. 
• Ability to work well in a team-oriented, fast-paced, event-driven environment. 
• Working knowledge of equipment safety, facility maintenance and housekeeping.  
• Excellent customer service skills 

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.