Event Staff (Part-Time)|IUP

Overview

The Event Staff is the primary contact with the guests at the facility. Required to have knowledge of the building and its services also to provide a safe and enjoyable environment for the building patrons.

This role will pay an hourly wage of $10.00 to $12.00. 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Responsibilities

• Event Staff will work one of the following positions: Ticket Taker, Usher, Security, and Parking
• Enthusiastically greet and direct guests while performing assigned tasks (i.e. ticket scanning, directing guests to their seats, providing directions)
• Provide KCAC guests with accurate event and venue information.
• Identify and respond to emergencies according to emergency protocols. Involve event Supervisor or Manager as needed
• Proactively approach guests that may have an issue and/or complaint
• Creatively resolve issues/complaints and involve event Supervisor or Manager as needed
• Other duties as assigned by management 
• Must be able to work outside in any weather conditions (Parking & Security)
• Work flexible hours including evenings, weekends and holidays

Qualifications

• Experience in prior customer service preferred
• Demonstrated strong customer service skills
• Must have a friendly disposition and a smile
• Must be able to stay calm in stressful, fast-paced situations 
• Experience dealing effectively with conflict
• Ability to work in a variety of environments including but not limited to darkened corridors, around crowds, loud noise, flashing lights, and haze effects
• Ability to stand and walk for extended periods of time.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.   Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.