What are the responsibilities and job description for the Guest Services Event Staff position at Oak View Group?
Overview
A Guest Service Event Staff member is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Ford Idaho Center. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.
This role will pay an hourly wage of $12 to $15.00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities
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- Provide exceptional customer service and assistance to all guests
- Greet and scan tickets as guests enter the building
- Greet and usher guests to their seats.
- Provide directional assistance to guests throughout facility
- Control and monitor all access to all restricted areas for events
- Provide a safe and secure environment for the Ford Idaho Center
- Report actual/suspected violations of FIC policies, procedures, rules or regulations to your supervisor.
- Complete an incident report on a timely basis, as required
- Ensure emergency exits are clear at all times, and assist guests with special needs exit safely
- Act as a member of the emergency evacuation team by directing guests to emergency exits
- Move around to various positions/locations as event needs
- Hand out materials to guests as needed for events
- Follow all event procedures and safety standards
- Provide excellent customer service assistance to all clients
- All other duties assigned by Guest Services Manager or Supervisor
Qualifications
- Experience in a hospitality or entertainment environment is preferred
- You must love working with and helping people.
- Ability to stand for long periods of time.
- You must be able to maintain a POSITIVE attitude while handling difficult situations.
- Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.
Vaccination Statement
We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada.
Salary : $12 - $15
