Operations Supervisor| Blue Arena

Overview

Under the direction of the Director of Operation the Operations Supervisor, directs, manages, trains, supervises and coordinates event setup/tear down activities and supervises the day-to-day operations of the facilities and ice operations. The position provides leadership and direction to part-time and temporary staff in facility operations. 

This role will pay an hourly wage of $24.00 to $28.37

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

• Supervises teams of part-time/contract staff during facility set-ups, teardowns, changeovers, and event housekeeping.
• Oversee staff in the set-up and tear down of a variety of equipment, including, but not limited to chairs, tables, staging, risers, etc.
• Responsible for thorough execution of daily check lists
• Responsible for reading detailed event documentation and diagrams to accurately complete event setups.
• Interview, select, train, coach, evaluate, and discipline part-time staff. Position will deliver a termination with approval.
• Create a positive teamwork atmosphere, building team morale and a professional environment.
• Mentor / coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion, work with Human Resources as required.
• Deliver and follow up on Performance Improvement procedures on a timely basis.
• Lead/coordinate staff training and safety programs.
• Supervise event operations for assigned day of show and changeover shifts.
• Ensure staff are working safely and are aware of proper safety guidelines.
• In collaboration with the Director of Operations and Operations Manager schedule part-time and temporary labor for changeovers, ice operations and housekeeping shifts.
• Assume management responsibility for all services and activities involved in the ice operations.
• Maintain ice at AHL caliber including resurfacing, edging and maintaining ice depths.
• Safely operates ice resufacer and other ice equipment before, during and after events & practices.
• Maintain preventive maintenance plan for ice resurfacers and all associated ice equipment.
• Maintain safe and playable boards and glass by inspecting and repairing boards/kick plates, glass poles and gates.
• Operates an assortment of equipment including, but not limited to, forklifts, pallet jacks, rider sweepers, rider scrubbers, walk-behind scrubbers, blowers, vacuums, and snow removal equipment along with folding chairs, stacking chairs, tables of various shapes and sizes, drapery, skirting and staging.
• Responsible for safe use of various supplies including a variety of cleaning chemicals, mops, brooms, shovels, and scrapers.
• Perform day-to-day building operations, maintenance, and special projects.
• Provide excellent customer service to internal and external clients to provide a positive employee climate.
• Work in accordance with Oakview Group safety policies / procedures, along with local, state, federal, OSHA guidelines

Qualifications

• High school diploma or equivalent
• Demonstrated knowledge in ice installation, maintenance, and removal.
• Three years of experience in the operations of ice resurfacing equipment required.
• Possession of, or ability to obtain, a valid Driver’s License.
• Demonstrated ability to independently lead teams in a fast paced, high-pressure event environment.
• Ability to effectively work independently and as part of a team.
• Familiarity with OSHA requirements and state, local, federal, company safety standards
• Ability to read and accurately interpret event resumes for room sets.
• Proficient computer skills in a Windows format including use of MS Office, Excel and Word
• Ability to handle multiple tasks or event setups at one time and meet deadlines.
• Forklift Certification or ability to acquire within 6 months in position.
• Ability to work an event-driven schedule including shifts of 8 hours or more; on varying days, nights, weekends, and holidays.