Justice Grown Patient Care Advocate

Summary
The Patient Care Associate(PCA) is responsible for delivering an exceptional customer experience. This role ensures all sales are compliant with state regulations and that customer needs are heard and met throughout the sales process. This position is also responsible for ensuring transactions are accurately recorded in point-of-sale (POS) and inventory tracking systems. Most importantly, this role embodies the company’s culture and brand image.

Essential Functions and Responsibilities
Sales Responsibilities
• Ensures the consistent delivery of an exceptional customer experience
• Assists customers in product selection based on defined treatment plans and product availability
• Achieves daily/weekly sales objectives by fulfilling customer requests and looking for
opportunities introduce new and alternative products
• Continually develops communication and service skills to increase sales and generate positive
reviews
• Educates customers on product attributes and usage
• Ensures customers are accurately logged into the patient tracking system
• Performs sales transactions in compliance with all regulations governing the sale of cannabis
products
• Completes accurate sales documentation
• Ensures transactions are entered in point-of-sale and inventory management systems in
compliance with state regulations
• Assists in maintaining a safe, clean, and organized dispensary environment
• Complies with all Justice Cannabis Co. policies, procedures and practices governing sales and
service
• Complies with all safety and security protocols for dispensary staff
• Performs administrative tasks (customer profile completion, sales tracking, etc.) as required
• Answers phones, responds to voicemail, and takes phone orders
• Establishes on-going relationships with dispensary customers
• Completes customer profiles to assist in future sales and service opportunities
• Maintains knowledge of new and existing products via vendor training, documentation, and crosstraining with management, pharmacists, and senior sales consultants

Cultural Responsibilities
• Actively models Justice Cannabis Co. ’s values and code of conduct
• Builds strong and effective internal, external, and cross-functional relationships.
• Is committed to creating and maintaining a collaborative, fun, and productive work environment
• Actively participates in team building and cultural development activities
• Models honesty, integrity, and direct communication in daily tasks and interactions