Housekeeping supervisor

The Housekeeping Supervisor guides our housekeeping staff by providing leadership within the department. Supervisors take the ownership in coordinating, administrating and setting our housekeeping department up for success.

The Supervisor focus is to ensure the cleanliness of the guest’s room and overall property to helping create a positive memorable experience for every guest.

Always presents a friendly and professional image at the Hotel / Casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Cooperates and communicates with all team members and the hotel guests with respect, projecting a positive attitude.
• Administrates and supervises the housekeeping department.
• Coordinates daily cleaning services to guest rooms, laundry and public areas of the Hotel.
• Maintains the standards and procedures for cleaning.
• Communicates room status to the Front Desk when necessary.
• Reports and / or resolves all discrepancies found on the "Room Discrepancies Report".
• Checks all assigned rooms after cleaning, and periodically checks all public and laundry areas to ensure the cleanliness of the property meets the quality of standards.
• Responds to guest complaints and special requests promptly to ensure corrective action is taken to achieve complete guest satisfaction.
• Maintains control of condition and availability of team members uniforms.
• Prepares daily assignment reports for all housekeeping and laundry team members.
• Ensures that all personnel treat guests with hospitality and that the integrity of the guest rooms and possessions are maintained.
• Evaluates the physical condition of rooms routinely and submits recommendations to management or maintenance.
• Assists other team members and departments to contribute to the best overall performance of the department and hotel.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma or GED required.
• Minimum of three years’ in supervisory position in a hotel housekeeping environment.
• Must be able to perform the physical job duties of all Housekeeping team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to obtain and maintain an Arkansas Racing License.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

Last updated : 2024-03-07