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Help desk specialist

Oakridge Staffing
Shelton, CT Full Time
POSTED ON 2/27/2024

Global manufacturing company has an immediate opening for a Desktop Support Specialist for their Shelton, CT headquarters.

IT Responsibilities :

  • Provide friendly and timely solutions to tickets from local and regional users, and document the outcomes in our ticketing application, ServiceNow
  • Triage, L1 and L2 technical support for Incidents and Service Requests
  • Solve complex technical issues, Office 365 trouble shooting, Other hardware related activities
  • Manage User Accounts in Active Directory / I-Series (AS400)
  • Share knowledge with Internal and External ITCS Technicians in local and Regional Locations
  • Image computers and maintain our standard image

Qualifications :

  • 2-year IT degree or equivalent experience
  • Desirable IT Certifications (Ex. A , Network , MCP, HDI, ITIL, etc.)
  • Hands-on experience with PC operations
  • Microsoft and MacIntosh Operating Systems proficiency
  • Excellent communication skills (oral / written) with a high level of customer support professionalism
  • Excellent organizational skills
  • Ability to handle multiple priorities
  • Strong initiative and desire to learn
  • Ability to effectively collaborate with team members and clients to achieve common goals

    • Last updated : 2024-02-27

Salary.com Estimation for Help desk specialist in Shelton, CT
$73,311 to $92,635
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