Front Desk Receptionist

Dental office receptionist Duties and Responsibilities

• Greeting patients as they arrive and answering the phones.

• Scheduling and cancelling patient appointments.

• Completing and filing insurance forms and dental billing records.

• Translating dental services into proper billable codes.

• Managing office inventory and supplies.

• Communicating with dental supply vendors.

• Handling test results including x-rays.

• Office duties including document filing, scanning, and creation

Dental Office receptionist Requirements and Qualifications

• Excellent phone and in-person communication skills.

• Organization, time management and multitasking abilities.

• An understanding of dental office procedures and workflow.

• Computer literacy in basic applications like email and Microsoft Office.

• Answer incoming calls for information on dental procedures.

• Respond politely using proper telephone etiquette.

• Make follow up calls to patients to confirm them.

• Greet walk-in patients and provide them with information on dental procedures and practices.

• Handle necessary paperwork such as dental charts, referrals, appointment cards, and treatment plan forms.

• Take patients’ histories and enter information in the facility’s database.

• Verify patients’ insurance information

• Provide patients with information on copays.

• Explain office policies and dental procedures to patients and families.

• Collect payments from patients, fill-in cancellations and no show appointment times.

• Provide dentists with assistance by preparing examination rooms and sterilizing instruments.

• Properly store all patient records.

• Maintain confidentiality of information.

• Update patients’ insurance information

• Follow up with insurance companies to ensure that claims are paid on time.

• Organize supporting materials for claims forms and mail or electronically submit claims.

Job Types: Full-time, Part-time

Pay: $12.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Dental office: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location