What are the responsibilities and job description for the Concierge - Full Time & Part Time position at Oasis Rehabilitation and Nursing?
Oasis Rehab and Nursing has an opening for a Full-Time and Part Time Concierge, must work every other weekend
The Concierge is the liaison between the residents, families, and the facility.
Responsibilities:
- Ensure rooms are prepared for new patients before they arrive
- Greet and welcome all new patients, families, and visitors to make everyone feel at home
- Review our guest services directory with new patients/families and answer any questions
- Assist residents with non-clinical requests (ex. taking meal orders, transporting residents to activities, helping with television or telephone, etc.)
- Share information and concerns from residents and families with the appropriate staff
- Address customer concerns and answer questions if able, or direct customer to the appropriate staff
- Work with multiple departments to ensure a positive outcome for our guests
- Distribute customer satisfaction surveys before resident’s discharge and encourage its return.
- Cover for Front Desk Receptionist when necessary.
- Other tasks as assigned by administration.
Qualifications:
- High school diploma or equivalent required
- At least 3 years of Customer Service experience
- Experience working in a healthcare setting helpful
- Must have an outgoing, warm and caring personality
- Well-groomed and properly attired, professional attitude
- Ability to communicate clearly and demonstrate good listening skills
- Ability to follow written and verbal instructions
- Ability to stand and walk for extended periods of time
We are an EOE.
The successful candidate will be subject to a Criminal History Record Check as per NYS DOH regulations.
Job Types: Full-time, Part-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: One location
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