Operations/Technical Support Analyst, Journeyman & Helpdesk Specialist - Hawaii

Responsibilities

OBXtek is currently staffing for a Operations/Technical Support Analyst, Journeyman & Help Desk Specialist position supporting the Army’s Global Enterprise Network Modernization – OCONUS (GENM-O) organization. 

Operations/Technical Support Analyst Duties:

• Theater Operation Support:
• Provide centralized suspense control over periodic reports and briefings for accuracy, relevance and completeness (i.e. weekly Top 5 project report, Staff Call, weekly contracting status reports, Council of Colonels for Pacific, Europe, SWA and Network Infrastructure, weekly Deputy CIO/G6 Brief, monthly project reviews, ArmyGlobal Enterprise Network Modernization - OCONUS Performance Work Statement (PWS) 29 Quarterly Performance Reviews and Periodic Status Reviews).
• Coordinate and support organizational events approved by Director as required, drafting and complete final Commander's Critical Information Requirements (CCIR) reports. Prepare CCIR reports, received from the directorates within GENM-O, in accordance with GENM-O policy and procedures to inform leadership chain of potential adverse personnel or critical changes that impact or delay PdM GENM-O operations.
• Perform emergency notification procedures for GENM-O using telephonic means; assist with emergency evacuation procedures and personnel accountability.
• Assist with coordination and execution of Government sponsored events such as All- Hands meetings, honorary ceremonies, and ribbon-cuttings as required
• Coordinate all in processing and out-processing procedures for all personnel
• Organization Taskers and Reporting:
• Maintain current organizational charts and perform monthly reviews and updates
• Coordinate and support recurrent meetings with the teams overseas and other stakeholder engagements by developing meeting minutes, agendas, meeting notifications, and tracking tasks and suspenses.
• Consolidate reports from each of the regions provide updates to the PMO leadership on project life cycle activities.
• Monitor, assess, coordinate, analyze, and integrate component activities, and provide support to develop briefings/presentations and agendas.
• Support the Quarterly PMOS Contract Performance Review (QPR) to include coordination with Directorates for input, scheduling and conducting GENM-O QPR briefings with PdM GENM-O staff.
• Assist with the Management Internal Control Program (MICP) checklists review and internal GENM-O staffing annually and the Command Inspection Program (CIP) twice per year to measure compliance with prescribed PEO EIS policy and directives
• Support the POM and PPBE processes
• Maintain and update organizational records and current organizational charts as required.
• Coordinate, track and respond to Staff Actions Control Officer (SACO) and data calls for information as required.
• Training and Travel Support:
• Provide a single point of contact, to assist GENM-O personnel with official overseas travel prerequisites, per Foreign Clearance Guide and http://www.fcg.pentagon.mil/fcg.cfm, theater clearance-related issues and base housing requirements; assist travelers when issues arise during travel or while deployed through the Government travel database; provide ongoing accurate and timely deployment and travel information status on personnel on departure, layover and arrival to and from TDY locations.
• Track and prepare status of all TDY and overseas deployed Government and contractor personnel and report it daily to higher HQs
• Maintain and process all requests for Government sponsored training, track all mandatory training and certification status for personnel (DAU, COR, Supervisory, etc.); and ensure training status is updated or maintained in the appropriate system.
• Track readiness to travel on 72-hr notice of all personnel including having a valid passport, CRC certification, medical clearance, etc.
• Coordinate and lead teleconferences with IPT leads, KOs, and leadership as needed.
• Programmatic Documents:
• Monitor, assess, coordinate, analyze, and integrate component activities, and provide support to develop briefings/presentations and agendas.
• Facilitate information sharing and collaboration and maintain organizational policies and Standard Operational Procedures (SOPs)
• Develops, writes, and edits material for reports, manuals, briefs, proposals, instruction books, catalogs, and brochures in support of program or project objectives.
• Facilitate receiving writing and editing assignments from management staff and/or other authorized staff
• Organize written material and complete writing assignments according to set standards
• Facilitate reviews, written materials and recommended revisions and/or changes in scope, format, content, and methods of reproduction and binding.
• Ensures documents meet editorial and government specifications and adhere to standards for quality, graphics, coverage, format and style.

Helpdesk Specialist Duties:

• Contractor shall maintain the SharePoint Portal server location for storing, versioning, and collaborating on documents and MS Project Server collection sites daily.
• Contractor shall maintain software needs for Government-provided desktop computers as required on a recurring basis with assignment of new Government or contractor personnel to GENM-O in support ofthe KM function, the contractor shall:
• Coordinate within GENM-O Directorates and maintain the GENM-O Share Point portal.
• Validate project is funded, named appropriately and assigned a unique ID, updated in the Master Project List (MPL), assigned to the proper directorate, and governance structure and electronic repository are established, as required.
• Analyze project in coordination with GENM-O Directorates all portal Performance Work Statement (PWS) 38 documentation (i.e. plans, schedules, matrices, registers, charters, concurrence memorandums, support agreements, and strategies) to ensure accuracy, completeness and compliance with organizational standards, as required.
• Modify site views, arrange for integrated version history tracking, accomplish collaborative live editing, and establish user friendly search capabilities based on validated user requirements as required schedule.
• Recommend and assist Government enforcement of portal access and governance policy daily.
• Establish and update authoritative repository for all project data as required with new projects and as old projects transition-out.
• Provide users initial and refresher SharePoint orientation training with assignment of new personnel or when portal views are changed.
• Prepare and maintain comprehensive user’s guide for the portal.
• Establish process for gathering and tracking new requirements and updates.
• Establish and maintain electronic trouble ticket process and respond to inquiries.
• Coordinate trouble tickets with the help desk as required.

Travel can be expected up to 10% of the time. 

Travel will consist of trips both CONUS and OCONUS.

Must be readily deployable (medically and administratively) to travel within 72 hours in any environment including contingency operations.

Qualifications

Secret Clearance

• 3-7 years of relevant experience

Education/Certifications:

• Bachelor’s Degree, preferably a  MA/MS degree

Security Clearance

Company Information

COVID Policy: Prospective and/or new employees will be required to adhere with OBXtek’s COVID-19 policy. Employees working onsite at a customer location must comply with customer COVID-19 policy which may include any or all the following: social distancing, masks, vaccination, mandatory statements regarding one's vaccination status and mandatory testing.

Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People…Our Reputation. Our people are trained professionals who enhance our customers’ knowledge and innovation using technology, collaboration, and education.

We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.

As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.

OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.