HOUSING CHOICE VOUCHER (HCV) MANAGER APPLICATIONS ACCEPTED

HUD Certified Housing Counseling Agency

HOUSING CHOICE VOUCHER (HCV) PROGRAM MANAGER

The Ocala Housing Authority (OHA) is seeking a qualified person to join its management team
as the Housing Choice Voucher Program Manager (aka Section 8). This exempt position
reports directly to the Deputy Director, supervises a growing staff of eight professional
employees, and manages a $9 million HCV program of approx. 1,500 vouchers, with the
expectations of growing the program in the near future. The desired candidate will have the
skills and knowledge to perform all HCV program tasks (i.e., intake, lease-up, annual
recertification, interim income adjustments, HQS inspections, etc.). The ideal candidate will be
a “can-do”, high-energy leader who delegates appropriately, but is also willing to enthusiastically
roll up their sleeves and be a working manager as are all OHA executives. While technical skills
are vital and required, it will be necessary for the individual to have exemplary interpersonal
skills, with the ability to encourage others and listen to feedback, work closely with executive
leadership team and staff from all departments and adapt quickly to changing priorities in this
fast-paced organization. The selected candidate must have the flexibility to attend Board and
other meetings outside of normal work hours and will be required to travel outside of the county
and state for training and meetings.

MINIMUM QUALIFICATIONS: Bachelor’s Degree in Public Administration, Business
Administration, Planning, Social Work or related field from an accredited college or university; a
minimum of six (6) years of experience working in subsidized housing or property management;
a minimum of five (5) years of progressive supervisory experience; must possess good written
and oral communication skills; have proficient computer skills; and a working knowledge of
HUD and other Federal, State and local regulations related to subsidized housing management.
Verifiable significant experience of working with a diverse population of individuals is a
prerequisite for the position. Experience in subsidized or related housing management may
be substituted for a bachelor’s degree, contingent upon total years of experience and
qualifications. The successful candidate should possess high integrity, confidentiality, and
exemplary work ethics. A valid Florida Driver’s License is required. At least five (5) years of
management experience at a public housing authority working directly in the Housing
Choice Voucher program is HIGHLY PREFERRED.

If you meet these qualifications, please mail: cover letter, resume’, application, and three (3)
verifiable work references, to the attention of: Ms. Glenda Roberts, Human Resources
Director, Ocala Housing Authority Administrative Office, 1629 NW 4th St, Ocala, FL 34475. You
may also fax or email to Ms. Roberts at 352-369-2642 or GRoberts@OcalaHousing.org.
Applications and job description are available on the OHA’s website at
www.OcalaHousing.org. Salary will be commensurate with education, training, management
experience, and subsidized housing experience. A satisfactory criminal background check is
required. The OHA offers excellent benefits. Position is open until filled. The OHA team
works four 10-hour days, M-TH.

“This opportunity is covered under Section 3 of the HUD Act of 1968”

Drug-Free Workplace

Posted in-house 7/19/2023

JOB DESCRIPTION
Housing Choice Voucher Program Manager

FLSA Status:
Exempt

Employment Status:
Full-time

Nature of Work
Under the direct supervision of the Housing Programs Director, this position is a
management position, providing leadership and required support in the daily operations of
the Housing Choice Voucher, Veterans Administrative Supportive Housing (VASH
Vouchers) and Enhanced Voucher programs. This position assists the Housing Programs
Director in managing the administrative and operational activities of the voucher rental
assistance programs and staff while achieving excellent customer service.

Classification Standards
This position will work independently under the direct supervision of the Housing
Programs Director.

Essential Job Functions

• Promote and provide excellent customer service

• Assist in the development and revisions in policies and procedures for the voucher

• Assist in preparing in-house and HUD reports, and other documents for the voucher

• Conducts Quality Control audits for the program to ensure staff compliance of the

• Record Keeping

• Resolves problems and issues with clients and landlords as it pertains to the rental

• Maintain effective relationships with staff, landlords, participants, community agency

• Ability to act as a stand-in and perform all tasks as it relates to all programs i.e.,

• Assist in determining staff training needs and conduct in-house training of staff

• Possess proficient computer, oral and written communication skills

• May be required to attend Board and other meetings outside of normal work

“This opportunity is covered under Section 3 of the HUD Act of 1968”

(Revised March 2020)

JOB DESCRIPTION
Housing Choice Voucher Program Manager, Continued

meetings.

Supervisory Responsibilities

• May act as a liaison between Housing Choice Voucher Counselors,

Knowledge, Skills/Abilities, Character Traits, and Commitments

Knowledge

• Knowledge and application of Federal Regulations as it pertains to the programs

• Knowledge and application of the Florida Landlord and Tenant Act

• General knowledge of City and County Housing Codes

• Working knowledge of the principles of real estate management; working

• Broad awareness of current trends in management consulting, organizational

Skills/Abilities

• Keep accurate and detailed records

• Meet project deadlines and work effectively in pressure situations

• Supervise the work of others

• Interpret, explain, and apply applicable laws, rules, and regulations

• Proficiency in the following programs: Microsoft Outlook, Word, Excel, and

• Function in a matrix-style organization with a strong teamwork culture and

• Establish and maintain cooperative relationships with elected and appointed

• Sensitivity to, and experience with, working with ethnically and culturally diverse

• Ability to handle shifting and multiple priorities in a fast-paced growth environment

• Ability to establish effective working relationship with private landlords, real estate

• Ability to maintain security and confidentiality

• Strong organization, analytical, and problem-solving skills

• Be a bold, progressive, and customer-focused leader with excellent communication

“This opportunity is covered under Section 3 of the HUD Act of 1968”

(Revised March 2020)

JOB DESCRIPTION
Housing Choice Voucher Program Manager, Continued

• Ability to motivate and inspire staff; foster a high performing and team-oriented work

• A propensity to understand and implement complex policies and governmental

• The HCV Manager will have a proven track record and demonstrate the desire to

• Be a consensus builder and collaborator who takes the initiative to resolve issues

• While technical skills are vital and required, it is necessary for the individual to have

• Ability to adapt quickly to changing priorities in a fast-paced organization.

• Serve as a mentor and coach to the HCV Team.
  

Character Traits

• Honesty

• Integrity

• Resourcefulness

• Initiative

• Good judgment

• Excellent Customer Service

• Commitment to OHA’s goals and philosophies

• A nationwide background check will be required

• Availability to attend after-hours/weekend meetings

Salary will be commensurate with education, training, management and subsidized
housing experience. While experience in housing is beneficial and necessary, it is critical
that the HCV Manager be a relationship builder with effective leadership and management
acumen and a positive presence with a commitment to excellence.

Education/Experience

• Bachelor’s degree in Public Administration, Business Administration, Planning,

• A minimum of six (6) years of experience working in subsidized housing or property

• Experience in subsidized or related housing management may substitute for having

• At least five (5) years of management experience at a public housing authority

• Must have a minimum of five (5) years of progressive supervisory experience.

“This opportunity is covered under Section 3 of the HUD Act of 1968”

(Revised March 2020)

JOB DESCRIPTION
Housing Choice Voucher Program Manager, Continued

• Also, must be motivated, organized and possess good written and oral

• Knowledge of HUD and other Federal, State and local regulations related to

the housing choice voucher operation of a public housing authority and

nonprofit organization.

Licensure

• Possession of a valid Florida driver’s license and automobile insurability by OHA’s

• Must be certified as a Manager of the Housing Choice Voucher (Section 8) Program

• Must be certified as an HQS Inspector or obtain certification within two (2) years of

Staff is responsible for reporting any perceived and/or real conflict of interest to their
immediate supervisor in writing by completing the OHA Conflict of Interest Disclosure
Form. Upon completion and submittal, the immediate supervisor will then report to
Executive Management Staff. The Chief Executive Officer will determine if the employee
will be allowed to continue processing the client’s file, or if it will be assigned to another
employee.