What are the responsibilities and job description for the Account Documentation Specialist position at Ocean Bank?
Responsibilities
The Account Documentation Specialist is responsible for the review of all deposit account documentation from both new and established accounts and correct set up in our core system has been followed, including the review of the CIF profile for each record and validation of W-9 and W-8 forms (Accounts refer to DDA/SAV/CDs - Business and Personal). This position will serve as liaison to communicate between departments and Account Officers regarding account documentation. Additionally, this position is responsible for reviewing missing documentation on accounts and ensuring that missing documents are listed in the Missing Documentation Report; following up and monitoring the Missing Documentation Report to ensure pending items are received from branches/department on a timely basis based on the required timeframe listed in the Bank’s Policy and Procedure’s Manual. Also, this position will have the responsibility of ensuring that accounts are closed if documentation is not received or appropriate extension approvals are not documented as well as processing account maintenance for Change of Titles, Change of Address, Change of Signature, Change of Officers in accounts, Link Customer Relationships with Multiple Accounts, and identifying and combining duplicate CIF records for the same customers. The Account Documentation Specialist will enforce FinCEN CDD requirements by reviewing information and documentation collected for Beneficial Owners of a legal entity, and ensure data has been properly entered in the Bank’s core system for every new account; place proper flags according to the type of Beneficial Ownership Affidavit received; process updates to Beneficial Owners’ information in our core application when a Change of Beneficial Ownership is submitted; scan and index all related documentation into the customer file for proper record keeping.
Qualifications
Knowledge and Skills Requirements:
- Associate’s Degree or equivalent in a related field of study such as Accounting, Business or Finance and two (2) years of New Accounts in banking, or related financial customer service experience; or equivalent combination of education and experience.
- Knowledge in legal documentation for businesses and corporations, CIP, CDD, Sunbiz is required.
- Prior experience in new accounts opening bank accounts and maintenance to accounts is required.
- Experience handling account documentation for personal and business accounts is required.
- Knowledge on CIP and CDD Regulations is required.
- Must possess excellent customer service, organizational, interpersonal, and time management skills.
- Must have strong written and verbal communication skills.
- Computer knowledge on MS Software (Excel, Word and Outlook) is required.
- Availability to work remotely, when applicable.