Personal Banking Officer

Overview

Personal Banking Officer - (West Hialeah and Miami Branches) provides personalized support in all phases of customer service, client relationship building, and account maintenance to a Branch Manager or Relationship Manager. Responsible for acquiring, managing and growing relationships; executing sales activities for new and existing customers.

Responsibilities

Will perform a wide range of services with customer transactions, including document preparation, account servicing/maintenance, loans, credit analysis, overdrafts, return item processing, customer service inquiries and other general administrative support. Profile all customers to ensure KYCs are updated and completed in a timely manner; in order to comply with established BSA/AML requirements. Provide excellent customer service to new and existing customers in person and by phone. Will also assist the Operation Officer with operational matters as needed

Qualifications

• Bachelor’s Degree in Business Administration (Finance or Accounting preferred) with two (2) to three (3) years of banking experience, directly related to servicing customers in retail banking branch operations, or
• Two Year College Degree with a minimum of four (5) years of banking experience required, directly related to servicing customers in retail banking branch operations; or
• Equivalent combination of education and experience. 
• Must be able to understand and implement job related policies and procedures.
• Must be knowledgeable of internal bank operations (wire transfers, debits/credits and loan payments) and of banking products to cross-sell.
• Must possess excellent verbal and written communication skills, interpersonal and organizational skills.  
• Computer knowledgeable in MS Office Software, (Excel, Word, and Outlook).  
• Experience working in a team (sales and service), and high quality service advocacy.
• Knowledge on the completion of KYC is required.
• Comprehension of banking laws and applicable compliance regulations is required.
• Insurance training, underwriting, BSA Compliance, Ethics, Legal Aspects of Banking (involving real estate closings and loans on default) is preferred.

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