Front Desk Clerk / FT

OCEAN PARTNERS HOSPITALITY is a local company that is always looking to add excellent new associates to our team. Ocean Partners Hospitality owns and operates the Hampton Inn by Hilton, Courtyard by Marriott, Best Western Oceanfront, and Days Inn, all located in Cocoa Beach. Together these hotels fulfill the lodging needs of the area's varied visitors. For the past 24 years, our company has been committed to providing the highest level of employee satisfaction through offering a great benefits package, performance incentives, a thorough training program, and a commitment to promote from within.

The Hampton Inn located in Cocoa Beach, Florida is currently seeking experienced Front Desk Agents.

The Front Desk Agent greets and welcomes guests to the establishment and makes them feel comfortable in their environment.

• Essential Functions
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Recognizes and greets the guest upon entry into the lobby or on the telephone.
• Assigns rooms and keys.
• Maintains room availability.
• Collects and distributes messages for guests.
• Prepares bills and collects payments for visits.
• Assists in solving billing discrepancies.
• Answers inquiries regarding hotel areas and services.
• Secures patrons’ valuables in the safe.
• Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines, and reporting suspicious activity by guests or others.

Makes restaurant, transportation, and entertainment reservations and arranges for taxi or shuttle services as required.
Maintains hotel records.
*Supervisory Responsibility*

This position has no supervisory responsibilities.

*Work Environment*

This job operates in a professional office environment, public and non-public spaces including guest rooms. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work area may occasionally be noisy.*

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 25 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

*Position Type*

This is a full-time Non-Exempt

*Travel*

No travel is expected for this position.

• EEO Statement
• This company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements.

• Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Must have Previous Hilton ON-Q Experience and at least one year of Hilton experience. To be considered for the job, you must have previous experience with Hilton's ON-Q system, as well as at least one year of overall experience working with Hilton.

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

*Weekends Required*

Open Availability required

• 8-hour shift
• Day shift
• Holidays
• Night shift