Absence Management Supervisor

POSITION SUMMARY:

The Absence Management Supervisor role is responsible for performing a variety of strategic duties following established procedures, and creating new procedures, in the areas of associate leave of absence programs, workplace accommodations, and leave-related benefits administration (e.g. STD/LTD). This senior member of the benefits team serves as the escalation point for situations requiring specialized attention, particularly those arising under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), state-specific family medical paid leave laws, and other state and local leave laws. In addition, this role will supervise the Benefit Leave Coordinators on the team. This role works closely with Legal and Risk Management teams to ensure seamless and compliant leave management. The Absence Management Supervisor role provides optimum customer service to associates at all levels, and has primary responsibility for all leave-related vendor relationships and contracts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the Benefits Team expert for leave of absence and workplace accommodation regulations and administration.

• Ensure the Benefit Leave Coordinators are trained on an ongoing basis on any regulatory changes.

• Make decisions/recommendations on escalated leave and accommodation inquiries and complaints to ensure quick, equitable, and courteous resolutions.

• Evaluate and make proposals on leave/accommodation programs and suggest enhancements to existing programs; provide analysis and budgeting on related programs and utilization reporting.

• Partner with senior business leaders to identify and resolve leave or accommodation related issues.

• Manage relationships with, and evaluate the performance of, third party vendors (ex. FMLA administration partner, disability partner, etc), with influence to correct underperformance.

• Reconcile and prepare monthly billing for leave-related vendor partners.

• Advise on the implementation of new programs and technology.

• Serve as project lead for relevant initiatives including, but not limited to, testing within leave management software platform and establishing light-duty programs.

• Provide consultation and support to the Benefits Team for key initiatives including, but not limited to, Open Enrollment.

• In the absence of the Benefits Manager, act on his or her behalf.

• Manage associate performance, write performance reviews, and provide coaching and feedback. As needed, delegate work and follow up with team members to confirm timely completion of tasks.

• Assist with hiring, coaching, and disciplinary actions for team members as well as train new team members and act as a mentor to develop new teammates.

Requirements

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in Management or related field is required.

• 2 or more years of HR Analyst or Generalist experience is required.

• 4 or more years of FMLA and/or ADA administration is preferred.

• Understanding of Leave Administration Systems and experience in implementation is required.

• Understanding of applicable laws and deadlines associated with LOA/ADA management is required.

• 2 or more years of supervisory experience is preferred.

• Proficiency in MS Office applications; specifically Word and Excel, with the ability to learn the Google platform (i.e., Sites, Slides, Drive, Docs, Sheets).

ATTRIBUTES:

• Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect.

• Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the Company and client.

• Time Management: You are able to handle multiple projects at once, and can organize multiple projects around given deadlines.

• Self-motivated: You can work with a minimum amount of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner. You understand the tools and processes needed to meet larger strategic initiatives.

• Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.

• Organized: You lead by example in serving all of our stakeholders: customers, owners, communities, and fellow associates.

• Strategically Oriented: You advocate for your team on both short-term and long-term projects by moving decisions forward and eliminating barriers.

• Analytical: You use logical reasoning and data to build conclusions, recommendations, and reporting.

• Leadership: You are a leader and exhibit that in your everyday work. You pride yourself on developing future leaders. You have direct experience managing others and have been responsible for supporting their performance.

WORK ENVIRONMENT:

• Works primarily in a climate controlled environment with minimal safety and health hazard

potential.

• Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks.

• Reasonable accommodations may be made to enable individuals with disabilities to

perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in North Kingstown, RI 02852