Front Desk Receptionist / Scheduler

Description

Ocracoke Health Center, Inc is a 501c3 organization committed to always providing excellent care to our community. We believe that medicine is an art as well as a science and are committed to delivering quality healthcare to the whole person. We partner with our patients and their families to provide a medical home that is respectful, compassionate, accessible, and comprehensive. We offer services including behavioral health, primary care, in-house pharmacies, pediatric care, migrant & seasonal farm workers, telemedicine, dental health, and MVP programs. The organization consists of three health centers in Ocracoke, Manteo, and Engelhard, NC.

The Front Desk Receptionist / Scheduler responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner. This position handles daily money operations and assists with other duties as assigned and appropriate.

Essential Job Responsibilities:

• Office competency with office machines (fax, copy, scan), computers and related office software
• Making correct change and keeping petty cash
• Handling medical records and confidential patient information according to HIPPA laws
• Schedule appointments
• Posting daily payments
• Closing credit card batch daily
• Opening and Closing Daily duties: keeping schedule, printing charge slips, opening/closing front door, signage for holidays, etc.
• Updating patient demographic and insurance information
• Basic phone operations: transferring calls, taking messages, timely response to voicemails
• Medical Office software competency
• Emphasizing cost containment and high-quality patient care.
• Participates in Patient Centered Medical Home Team collaboration.
• Participates in Quality Improvement efforts and activities.

Requirements

Experience and Education:

• High school diploma or equivalent.
• One year of experience in customer service or reception, preferably in a health care environment.

Preferred Experience: 

• Bilingual English/Spanish speaking
• knowledge of medical terminology and organization services.