Odawa Casino Resort

Job Description

Job Title:Bartender – Rendezvous

Position Reports To: Beverage Supervisor

Job Code:BARTEN

Department:Rendezvous

Status:Non-Exempt

Pay Grade:TP2

Date Written:07/30/2008

Last Update:02/15/2022

Job Summary: The Bartender will provide upbeat and positive friendly, excellent service to every customer who approaches the bar while preparing and pouring drinks for customers and beverage servers in the casino.

Primary Duties & Responsibilities:

• Smiles and makes eye contact, greets, welcomes and invites our guests back.
• Anticipates the needs and wants of our guests.
• Uses product knowledge to up-sell and suggestive sell.
• Prepares drinks with proper portions and ingredients.
• Keeps a neat and clean environment at all times and abides by all health codes.
• Operates POS (Point of Sale) system, handling all beverage sale transactions.
• Operates liquor dispensing system as required or utilizes pour measuring device.
• Maintains respectful control over guests at all times and assists management by informing them of guest complaints.
• Ability to monitor guest consumption and respond according to TIPS training.
• Keeps the bar area stocked, cleaned and ready for guests at all times.
• Operates a cash register, rings in proper amounts and gives guests correct change. Accounts for all cash, charge and hosted sales and maintains integrity of all financial controls and responsibilities.
• Attends to wait staff needing service at the bar in a quick and efficient manner.
• Arranges bottles and glasses to make attractive display.
• Replenishes bar snacks such as chips, pretzels and nuts.
• Replenishes supplies/cups, spears, napkins, and ice.
• Maintains inventory control.
• Completes any side-work, set-up or closing duties as assigned.
• Attends all meetings and/or training sessions as required.
• Maintains grooming and appearance according to dress code policies.
• May work at other properties as needed.
• Performs all other assigned duties within the scope of work.

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our Team Members.
2. A warm reception, welcoming environment, and friendly atmosphere.
3. An optimal entertainment experience through exceptional service.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
5. A contribution and connection to the community.

Preference:  Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Two (2) years’ bartending or working in the service industry or a combination of education experience. 
• Must be able to anticipate customer needs, and expectations.
• Ensures accuracy when counting down cash registers.
• Responsible for following established departmental procedures and all applicable laws and show responsibility by practicing methods that were taught through our TIPS program.
• Must be able to meet physical requirements such as significant lifting up to fifty(50) pounds, along with standing for long periods of time, bending, reaching, and kneeling.
• Flexibility with available shifts and days off with the ability to work overtime, weekends, holidays and special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Must be able to meet Odawa Casino Resort internal training requirements.
• Must be able to obtain a key gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.
• Must maintain the highest level of confidentiality at all times.