Patient Account Specialist

Hours required for position: 8:00am to 4:30pm or 9:00am-5:30pm

Who We Are:

Join a passionate and caring team who work collaboratively to support our clients! At Selah House, staff provide comprehensive and compassionate care for adolescent and adult women who are diagnosed with eating disorders. Selah House is the only licensed inpatient, residential, and partial hospitalization program (PHP) eating disorder treatment center in the state of Indiana.

What We Offer:

• Team driven culture based on our 5 Star Service Commitment
• Multiple Development Pathways
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Six Annual Paid Holidays Plus One Floating Holiday
• Generous Team Member Referral Program

How You Will Contribute:

The Patient Account Specialist is responsible for verification of benefits and overall Revenue Cycle functions. The Patient Account Specialist helps improve cash flow and participates in increasing the overall health of the company’s receivables.

Essential Responsibilities

• Verifies patient insurance benefit information through VOB process.
• Documents benefit specifics for various plans and identifies any coverage restrictions.
• Provides excellent customer service with the ability to communicate to both insurance companies and patients.
• Performs weekly benefit rechecks as requested.
• Review, scan, label, and upload all patient account correspondence, including insurance correspondence.
• Documents activities and communicates to supervisor as appropriate.
• Drives company vehicle from Business Office to local facilities to collect various items.
• Patient demographic entry for record keeping.
• Timely follow up on all outstanding insurance claims.
• Communicating with patients and collecting patient payments.

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What We Are Seeking:

• High school diploma with at least one (1) year of healthcare experience required.
• Prior experience in Mental Health, Substance Abuse Disorder Treatment or behavioral healthcare field preferred
• Strong computer and communication skills

Other Requirements

Position requires incumbent to have a valid driver’s license and vehicle insurance.

Selah House provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Selah House reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains At-Will.