Intake Adviser

Description

Odyssey House is seeking a full-time Intake Adviser to join our Admissions team.

Odyssey House's Mission is "Empowering people to heal and build better lives" and we are dedicated to helping individuals and families reclaim their lives through effective substance abuse treatment, prevention, and mental health services. Our programs address education, job skills, healthcare, sober housing, behavioral management, and aftercare support to ensure lifelong success. We are proud to be the largest treatment provider in Utah with the most innovative programs available. ‘We Are Recovery,’ and we mean it with all of our heart.

Odyssey Awards & Stats (Based on 2019 Anonymous Staff Survey - 168 Responses):

• 2019 Salt Lake Tribune Top Workplace award
• 22 Best of State awards
• 98% feel work is meaningful and they make an impact
• 96% feel Odyssey provides high-quality care
• 94% are satisfied with Odyssey
• 97% feel supported by their supervisor
• 97% enjoy their supervisor
• 94% feel supervisors value their feedback
• 94% are optimistic about Odyssey’s success
• 94% are satisfied with executive leadership

Compensation: $16.00 per hour

Benefits: Odyssey provides the following benefits to full-time employees

• Competitive Pay
• Incredible health insurance
• 6% employer retirement contribution
• Long and short-term disability
• 31 paid days off per year
• $9k per year tuition eligibility
• Ongoing education
• Casual atmosphere and dress
• Monthly incentives and awards
• Raises and advancement opportunities
• Work at a well-established, growing, and highly respected community agency

Job Description

• Providing phone, live chat and contact form coverage for incoming admission inquiries. This includes sales of programs, pre-admission assessments and answering pre-admissions/general questions from potential clients, family members, friends, or professional referents
• When appropriate, provide treatment recommendations. If caller (potential patient, family member, friend, or referent) is not appropriate for Odyssey House, being prepared to refer out based on presenting issues to establish and Odyssey House approved referral sources or other addiction and behavioral healthcare providers.
• Tracking and documenting (in the CRM) the disposition of potential patients from initial call, hand-off to facility, up to and including admission, serving as support for facility Intake Coordinators.
• Conduct timely follow-up as needed to ensure admission.
• Maintain professional and positive attitude when working with callers/potential patients, members of the call center team, clinical, and facility Intake Department.
• Identify and report new referral source opportunities.
• Weekly reports and other duties as assigned.
• Performance measured by the number of inquiries handled and admissions to the facility.
• Other duties as assigned

Requirements

Education/Prior experience required:

Preference will be given to candidates with a degree in related field, two years of related employment, or program graduate recommended by staff for employment. Must have excellent customer service skills and sales background.

• Willingness and ability to pass a criminal background check
• First Aid and CPR Certification (available at Odyssey House)
• Must comply with annual TB tests, Flu and other immunizations as required
• Pass pre-employment drug screen (for federally illegal substances) and be willing to undergo drug screenings as a condition of employment.
• Must meet employment eligibility
• Must be able to work variable shifts as needed

Candidate Qualities

All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy and scope of

service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards;

ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and

external customers; fostering a positive work environment; ensuring high quality client care within the scope of

assigned position.

Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job

position, time management, personnel file requirements, client record system, incident reporting, mandatory

training requirements, maintaining proper client boundaries, individual rights of clients and staff.

Physical Demands of the Job: Ability to lift up to 15 lbs, driving (or adequate alternate transportation), sitting for

prolonged periods, light to moderate physical activity at times. Able to passively restrain residents without harming self.