Loan Servicing Representative

Overview

Position Summary

Under general supervision you will be responsible for performing central loan servicing functions related to loan maintenance and processing minor to complex processes. Proactively identifies issues or needed changes, recommends resolutions and participates in quality improvement efforts. Tasks require coordination of information among various operational areas, utilizes multiple system applications, and assists in multiple areas of department in completion of duties by management.

Position Duties and Responsibilities

• To support the daily operations of the Lending Operations Servicing department, service and maintain the credit unions loan portfolio.
• Performs Loan maintenance tasks, including but not limited to loan payoffs, escrow analysis, impound account maintenance, loan modifications, monthly Insurance reconciliation, reconveyance, loan subordinations and ordering loan related documents required from third party vendors.
• Process a large volume of inbound and outbound lending related phone calls from members and co-workers and collaborate to identify effective and efficient service to members. Maintains a comprehensive knowledge of credit union products and services.
• Responsible for the accurate completion of assigned service requests while maintaining established service level requirements for their completion. Resolve any loan exceptions or corrections, research payment issues and discrepancies.
• Develop and maintain a comprehensive knowledge of the credit union’s loan products and services.
• Understand and comply with applicable Federal and State Laws, banking regulations and OE Federal Credit Union’’ Policies and procedures.
• Perform other lending or related duties as assigned.

Position Qualifications and Skill Requirements

• High School Diploma/ GED
• 4 years of experience in loan servicing or similar preferred
• Strong communication (verbal/written), negotiation and presentation skills; ability to effectively interact with all levels of’ internal and external business partners.
• Strong member service, relationship, organizational, analytical and creative problem-solving skills, with the ability to manage and prioritize multiple projects and deadlines.
• Strong working knowledge of Credit Union products, services, policies, procedures and regulations.
• Knowledge of lending systems, security agreements and terminology
• Proficient in MS Office (Outlook, Excel, Word).
• Embrace ongoing education and learn/apply new skills and software applications.
• Bilingual in English and Spanish preferred.

A list of some of the benefits we offer:

• We emphasize a work/life balance 
• Premium pay for bilingual skills (English/Spanish)
• Medical, dental and vision benefits that cover the employee, spouse and dependents 
• Retiree medical benefits 
• A defined benefit Pension Plan with employer contributions of $3.50/hour
• Life Insurance/AD&D
• 11 ½ Paid Holidays per year 
• 17 days of Paid Time Off (PTO) to start 
• A 401(k) plan
• Employee loan discounts 
• Casual dress code 

Salary Range: $21.00-$27.50/hour

OE Federal Credit Union offers competitive compensation. The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer. The salary outlined is based on working in Livermore. 

Are you ready to join our team?

If you think this job is the right fit for your, fill out our online application. Our application is pretty simple - you upload your resume and answer a few job-related questions. Once you have completed the application, your information will be sent to our Human Resources team instantly.