What are the responsibilities and job description for the Field Service Technician (Tool & Die) (Hot Runners) position at Oerlikon HRSflow?
Candidate can be located in the following States: Michigan, Indiana, Illinois, GA, TN
Traveling tooler wanted: This is a salaried non-exempt position (OT paid after 40 hours), comes with company van, phone, laptop. Benefits start on day 1. 401k with 50% match. Excellent company. Excellent product.
POSITION : Traveling to our customer's sites and installing/repairing/maintenance of hot runner systems in our customer's injection molding equipment. Prompt execution of all customer service activities: system installation, maintenance, troubleshooting and try out supervision while keeping good relationships and feedback with customers. Must have driver license and be insurable to drive company vehicles. Must pass a drug test.
DUTIES AND MAJOR ACTIVITIES; Prompt intervention for any service support request coming from customers according to company standards and procedures and respecting timing and costs objectives Planning interventions on site and in-house collecting previously all necessary information related to customer claim, applying company procedures and methods to troubleshoot all issues and defining corrective actions in accordance with the after-sales team; Reporting of each activity using the company proper database and related procedures; Reporting promptly any potential problem on product that may affect its reliability or any lack of service support that can affect customer satisfaction; Being updated on company products and procedures to grant best support to customers;
Job Type: Full-time Salary: dependent on experience level Required experience: Must have strong customer service skills, mechanical skills, injection molding knowledge, tool and die and hot runner system experience
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- On call
- Overtime
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Tool and Die or Hot Runner: 5 years (Preferred)
Willingness to travel:
- 75% (Required)
Work Location: On the road