Case Manager (ATTEND Program)

Located in the nation’s capital, The Office of the Attorney General (OAG) is the chief legal office of the District of Columbia. OAG enforces the District’s laws, works to protect and defend D.C. residents, and provides the highest level of independent legal advice and guidance to District of Columbia government agencies. This position is located in the Public Safety Division within the Juvenile Section.

The Public Safety Division handles all cases where young people commit a law violation in the District of Columbia and prosecutes selected adult misdemeanor cases. The Domestic Violence and Special Victims Section and the Mental Health Sections protect victims of domestic violence, incapacitated adults who are being abused, and mentally ill adults who need emergency psychiatric care. The Restorative Justice Section facilitates conferences between the young people who commit crime and the victim, where the victim is interested. The Public Corruption Section prosecutes offenses related to fraud that undermine the public trust.

Duties and Responsibilities

• Oversees the parent engagement workshops of the ATTEND Mediation Program including topic selection, speaker confirmations, and organizing necessary materials.
• Oversees the administrative process for daily intake of ATTEND Mediation Program matters.
• Oversees the administrative process for mediation scheduling and service of process of ATTEND Mediation Program matters.
• Contacts parents to confirm their participation in the program.
• Contacts school personnel to confirm their participation in the program.
• Provides professional assistance, including mediation observations, during the ATTEND Mediation Program’s weekly sessions.
• Provides direct supervision of post-mediation matters to ensure compliance with agreements.
• Provides case management services, including linking consumers to community based organizations or partner agencies to address daily essentials and barriers that impact their ability to ensure their school aged children’s attendance.
• Researches and utilizes evidence based practices to maintain and enhance programmatic and customer service delivery.
• Organizes and maintains statistical information on ATTEND matters and produces written reports on the ATTEND Mediation Program.
• Prepares and coordinates distribution of ATTEND Mediation Program materials.
• Oversees the general administrative process and supervision of the ATTEND Mediation Program from case inception to closure.
• Fluency in Word, Excel, PowerPoint, Smartsheet, and MS Access preferred. Ability to utilize a variety of program delivery methods, including live and/or web based online collaborative processes where appropriate.
• Performs other duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION: Thorough knowledge of the Division’s Program Statements and Orders, as well as a wide range of all Public and Charter School Board, policies, procedures, manuals and directives that govern truancy matters and the confidentiality of consumer information.

Skill in interviewing consumers, within the context of cultural competency considerations, in order to gather information pertinent to case services and resolutions.

Thorough knowledge of research techniques, methods, and procedures to research and interpret considerable documents associated with the agency; to conduct research of case issues; to review and analyze complex cases; and to prepare reports of studies and recommendations.

Thorough knowledge of, and skill in applying analytical, investigative and evaluative methods and techniques to conduct research, resolve problems, gather information, analyze and evaluate information.

Ability to effectively communicate with persons having varying degrees of socioeconomic barriers and cultural backgrounds.

Ability to develop, compile and present accurate reports and supportive documentation.

Ability to complete communicate orally and in writing, in order to provide assistance to clients; to prepare reports; and maintain contact with community, resource groups, and collaborative organizations. Ability to exercise tact, discretion, and skill in dealing with persons at various grade levels and job categories.

Knowledge of, and proficient in the use of operating a personal computer (PC), utilizing Microsoft Word, Excel, Access, PowerPoint, etc., and a willingness to learn new technology associated with assigned work tasks for entering data, and producing reports and documentation.

Qualifications:

Degree in behavioral or social science; or related disciplines appropriate to the position.

OR

Applicants must have four years of appropriate experience with a least one (1) year of specialized experience equivalent to at least the CS-11 grade level, or its non-District equivalent gained from either the public or private sector.

OR

Applicants can have a combination of education, training and experience to qualify.

PAY PLAN, SERIES, AND GRADE: CS-0101-12

Salary: $89,958 - $92,752

TYPE OF APPOINTMENT: Career Service – Regular Appointment

COLLECTIVE BARGAINING UNIT: This position is in the collective bargaining unit represented by AFSCME Local 2401. If you opt to join the union, and consent, a service fee will be paid through direct payroll deduction.

WORK STATUS: This is an essential function requiring the selected candidate’s onsite attendance.

COVID-19 VACCINATION REQUIREMENT: Pursuant to Office Order 2023-10 (Revised COVID-19 Vaccine Policy) effective immediately, vaccination and additional boosters are no longer required but are strongly encouraged.

OTHER SIGNIFICANT FACTS

GENERAL SUITABILITY SCREENING: The selected candidate will be subject to a background investigation including reference checks.

PRIORITY CONSIDERATION: Displaced Employee Priority Placement: Candidates who are eligible for the District of Columbia’s Displaced Employee Program (DEP) and Agency Reemployment Priority Placement Program (ARPP) will be given priority consideration for this position if found qualified.

EMPLOYMENT BENEFITS: Selectee will be eligible for health and life insurance, annual (vacation), and sick leave and will be covered under the District of Columbia government’s retirement plan. However, if the selectee was previously employed in the District of Columbia’s government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.

RESIDENCY PREFERENCE: A person applying for a position in the Career Service, Education Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than in the Senior Executive Attorney Service (SEAS), or an attorney in the Excepted Service (series 905) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District residents’ applications, unless the person declines the preference points. If selected, the person shall be required to present proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.

VETERANS’ PREFERENCE: Applicants claiming veterans’ preference must submit official proof at the time of application.

DRUG-FREE WORKPLACE: Pursuant to the requirements of the Drug-Free Workplace Act of 1998, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after the conviction of or a plea of guilty to a violation of any criminal drug statute occurring in the workplace.

EQUAL OPPORTUNITY EMPLOYER: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, physical disability, matriculation, genetic information, credit information, or status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking.

NOTICE OF NON-DISCRIMINATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination that is also prohibited by the Act. In addition, harassment based on any of the above-protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.

OFFICIAL JOB OFFERS ARE TO BE MADE ONLY BY THE HUMAN RESOURCES SECTION OF THE OFFICE OF THE ATTORNEY GENERAL