IT Operations Manager

Offit Kurman, a quickly growing full-service law firm, is currently seeking an IT Operations Manager. This position is primarily remote, however the candidate will need to reside in proximity to one if not several of our offices. The IT Operations Manager will be responsible for the day-to-day management of technology systems within the firm. Their primary focus will be to ensure that IT services meet the needs of the firm consistently, reliably, and securely. The IT Operations Manager will lead a group of engineers responsible for firm infrastructure and systems to include hardware, software, networks, operating systems, and IaaS environments.

*This position is primarily remote, however the candidate will need to reside in proximity to one if not several of our offices.

RESPONSIBLITIES:

• Oversee the day-to-day operations of all firm technology ensuring the delivery of timely and effective IT services.
• Manage the quality of technology services provided to users. Drive improvements and optimization through both changes to current systems and the introduction of new technologies.
• Assist in the resolution of complex configuration and or logistical issues using technical problem-solving skills.
• Participate in the creation, maintenance, and validation of the firm’s business continuity and disaster recovery plan implementing appropriate systems, services, and controls to meet the plan objectives.
• Facilitate the IT change management process ensuring proper testing, planning, and documentation occurs prior to implementation. Disruption due to change should be minimized.
• Ensure all systems are implemented and maintained using a security-first approach.
• Develop IT Operations processes and standards ensuring adherence as solutions are modified or implemented.
• Create and maintain detailed documentation of the IT systems and deployments.
• Provide leadership to foster a service culture within the department focusing on customer experience. Act as an escalation point for user service issues where appropriate.
• Manage relationships and contracts with software, hardware, and service vendors.
• Mentor team members and educate users when necessary.

QUALIFYING EXPERIENCE & SKILLS:

• Four-year MIS, IT, CS or comparable degree or equivalent experience.
• 5 years of experience coordinating and directing the operations of IT specialists to meet the requirements of an organization.
• 15 years of experience installing, configuring, and maintaining IT systems and equipment (desktops, servers, networks, and IaaS services).
• Strong understanding of core technologies such as account management, networks, server/desktop/application virtualization, endpoint/edge security, communication/collaboration platforms, software patching, and Audio/Visual solutions.
• Hands on experience in the following technologies is desired: Office 365, Azure, VMware, Citrix, SCCM, Intune, Mimecast, Duo, Meraki, and Palo Alto.
• Prior experience managing IT projects to include full organization deployments of systems and solutions.
• Familiar with business and technical requirements analysis, business process modeling/mapping, and the systems development lifecycle.
• Organizational, documentation, and time management skills able to prioritize work and meet competing deadlines.
• Proactive self-starter with professional maturity, confidence, and a strong sense of ownership, accountability, and follow-through.
• Strong customer service skills and the ability to deal diplomatically with a wide variety of personalities.
• Excellent oral and written communication skills able to convey technical information to individuals of different levels of technical comprehension.
• Able to work flexible hours, including nights and weekends when required.

MISCELLANEOUS:

• Some travel, primarily day trips between offices.

Offit Kurman is one of the fastest-growing, full-service law firms in the United States. We offer a collegial and professional work environment, as well as competitive salary and benefits, to include Paid Time Off and 401(k) matching. We are a proud EEO employer and we are committed to a diverse workforce.